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We’re C.H. Robinson, one of the world’s largest logistics platforms and we're looking for our next Global Forwarding Agent. Is that you? Are you detail-oriented, service-savvy and a problem-solver? If so, this might be the perfect role for you. As a Global Forwarding Agent, you will be your customers’ primary contact responsible for managing and operating the shipment lifecycle of their global freight.  

A successful Global Forwarding Agent thrives in a lightning-fast environment, finding swift resolutions to transportation and documentation problems. You’ll be very hands-on with your customers, working closely with them from the start of the shipment process. We offer a dynamic, industry-leading training program that jumpstarts your knowledge of C.H. Robinson and our systems and processes.  You will come out of this experience ready to be part of a high-performing team. Our successful Global Forwarding Agents go on to expand their careers with C.H. Robinson in Operations, Sales, or Account Management.

If this all sounds good, let’s talk more about what you’ll be working on.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

​Maintain Operational Excellence:

Understand the processes, documentation, and terminology involved in international shipping from time of purchase order issuance through the delivery of the cargoUnderstand and input applicable financial components of shipments to generate correct billing for customersApply industry knowledge and critical thinking to adapt processes/create solutions in response to challenges both internally and externallyExecute/Coordinate shipments and mentor others on how to meet all customer SOP requirements: booking approvals, processing pre-alerts, governmental filings, executing delivery, ensuring proper invoicing, etc.Create, maintain, and update shipments in Navisphere, ensuring accurate dataProvide complex quotes based on needs of networkCoach and train others on pricing strategiesProvides track and trace service to customers and generates shipment documentsEnsure a high-level of data integrity within the shipments: acknowledgement of shipment details, INCOterms, routing, dates, documents, etc.

Facilitate Relationships:

Builds great relationships with customers, responding timely and following up on issue resolutionCommunicate clearly, timely, and effectively with Customers/Agents, CHR offices, and Outside VendorsAct as a key customer contact and subject matter expertLead by example when it comes to customer outreach, retention, and expansionAct as a resource and expert to the department, branch, and network on customer requirements & process initiativesWork effectively in a team environment and collaborate cross-functionally, building relationships with account management identifying client by identifying and proposing process improvement and/or consultative leadsMonitor customer shipments trends and its impact to our processes and operations

Other Activities:

Ensure customer SOPs are maintained and adhered toMake recommendations to improve or implement technology solutions to recognize efficiencies and improve net revenueProvide support to Sales Executives and Account Managers for customer reportingOther duties or responsibilities as assigned according to the team and/or country specific requirements

QUALIFICATIONS

Required:

High School diploma or GEDSenior Global Forwarding industry experienceAdvanced proficiency in Microsoft Office Suite of programsSite Specific:  Fluent in Portuguese and English (written and verbal)

Preferred:

Associate’s or bachelor’s degree from an accredited college or universityKnowledge or coursework in Supply Chain, Logistics, or International BusinessExtensive industry and department knowledge (process & handling, regulations, international shipping, etc.)Strong prioritization, multi-tasking skills, and high level of flexibility as priorities and needs change dailyProactive, ambitious, hardworking, and analytical mindsetExcellent written and oral communication skillsAbility to work in a fast-paced and deadline-driven office environmentProven track record of dealing with customers and being client focusedHigh level of attention to detail and ability to execute with 95% or higher monthly audit compliance and minimal unbillable chargesSite Specific:  Fluent in the local languageSite Specific:  Ability to speak multiple European languagesSite Specific:  Knowledge and experience with customs procedures and formalities (customs clearance, bonded transports)Values a diverse and inclusive work environment

Protect Yourself from Fraud: At C.H. Robinson, we prioritize candidate safety. You will never be asked to pay fees or share your personal financial details during our recruitment process.

Your Health, Wealth, and Self

Your total well-being is the foundation of our business. As you achieve, we succeed. We invest in your professional growth and development, and our benefits support your financial, family and personal goals. Because we care about you, we offer the following competitive benefits:

Private Medical Insurance

Dental Insurance

Life Insurance

Paid Time Off to Volunteer in Your Community

Meal/Food Vouchers

Daycare Allowances

Child Birth Credit

Equal Opportunity Statement

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.