C.H. Robinson is hiring a Senior Global Forwarding Agent (GFA) for Ocean Exports to join our team. In this role, you will manage and oversee the shipment lifecycle for complex and strategic accounts. You will be a role model of operational expertise, work ethic, and professionalism, supporting business goals while delivering exceptional customer service.

As a Senior GFA, you will be the key customer contact and subject matter expert, ensuring all requests and requirements are met promptly and accurately. You will be responsible for managing your assigned shipments, handling daily communication, reporting, and email correspondence. You will influence the shipment process from start to finish, taking full ownership of your work.

Join us and be part of a dynamic team that values expertise, ownership, and customer excellence. Apply today!

This role follows a hybrid work model, requiring office attendance in Long Beach, CA on Tuesday, Wednesday, and Thursday. During the first 8-12 weeks of training, you will be required to be in the Long Beach office full-time, Monday through Friday.

DUTIES AND RESPONSIBILITIES

The duties and responsibilities of this position consist of, but are not limited to, the following:

Understand international shipping processes from purchase order to cargo delivery

Input financial data to ensure accurate customer billing

Adapt processes to address internal and external challenges

Execute shipments and mentor others on meeting customer requirements

Maintain accurate shipment data in relevant systems

Provide complex quotes and coach others on pricing strategies

Offer track and trace services, generating necessary shipment documents

Build strong customer relationships and resolve issues promptly

Collaborate with teams to improve processes and suggest technology solutions

Support Sales Executives and Account Managers with customer reporting

QUALIFICATIONS

Required:

High school diploma or GED

Minimum 3-5 years of experience in the global forwarding industry, preferably in ocean exports

Advanced proficiency in Microsoft Office Suite

Preferred:

Associate’s or bachelor’s degree from an accredited college or university

Knowledge or coursework in supply chain, logistics, or international business

Extensive industry and departmental knowledge (processes, regulations, international shipping, etc.)

Strong prioritization and multi-tasking skills, with high flexibility as priorities shift daily

Proactive, ambitious, hardworking, and analytical mindset

Excellent written and verbal communication skills

Ability to work in a fast-paced, deadline-driven office environment

Proven track record of customer service and client focus

High attention to detail, with the ability to maintain 95% or higher monthly audit compliance and minimize unbillable charges

Values a diverse and inclusive work environment work environment

Compensation Range

The base pay range displayed on each job posting reflects the minimum and maximum base pay for the position across all U.S. locations. Your individual base pay within this range is determined by work location, which takes into account geographic cost of labor, and additional factors, including job-related skills, experience, and relevant education or training. During the hiring process, your recruiter will provide more details about the specific base pay for your location. Compensation details listed in this posting reflect the base pay only and do not include additional variable compensation.

Questioning if you meet the mark? Studies have shown that women, people of color, and individuals with disabilities may be less likely to apply unless they match the job description exactly. Here at C.H. Robinson, we’re building a diverse and inclusive workplace where all employees feel they belong. If this position excites you, we welcome you to apply whether you check all the preferred qualifications or just a few. You may just be our next great fit!

Equal Opportunity and Affirmative Action Employer

C.H. Robinson is proud to be an Equal Opportunity and Affirmative Action employer. We believe in equality for all and celebrate the diversity of our employees, customers and communities. We believe this increases creativity and innovation, drives business growth and enables engaged and thriving teams.  We’re committed to providing an inclusive environment, free from harassment and discrimination, where all employees feel welcomed, valued and respected.

Affirmative Action Employer/EOE/M/F/Disabled/Veteran 

Benefits

Your Health, Wealth and Self

Your total wellbeing is the foundation of our business, and our benefits support your financial, family and personal goals. We provide the top-tier benefits that matter to you most, including:

Two medical plans (including a High Deductible Health Plan)

Prescription drug coverage

Enhanced Fertility benefits

Flexible Spending Accounts

Health Savings Account (including employer contribution)

Dental and Vision

Basic and Supplemental Life Insurance

Short-Term and Long-Term Disability

Paid and floating holidays

Paid time off (PTO)

Paid parental leave

Paid time off to volunteer in your community

Charitable Giving Match Program

401(k) with 6% company matching

Employee Stock Purchase Plan

Plus a broad range of career development, networking, and team-building opportunities

Dig in to our full list of benefits on OUR CULTURE page.