Learn what makes QTS a unique place to grow your career!

The Senior GRC IRM Platform Administrator will lead, plan, and ensure all Information Security Governance, Risk and Compliance system initiatives are sustained, including GRC, Vulnerability Response, Business Continuity and Integrated Risk Management. This role will serve as the key technical resource contributing to the configuration, development, day-to-day support, and maintenance of the ServiceNow implementation supporting the QTS GRC program, including continued system enhancements, and daily operational health check requirements. This role will also be expected to have a deep understanding of the ServiceNow platform and the configurations/system customizations capabilities. The Senior GRC IRM Platform Administrator is responsible for supporting GRC process activities and providing instructions to ensure the activities are properly documented. This role will also follow recognized ITIL best practices and facilitate cross discipline awareness including cross training and engagement in processes, gather service-related data, create dashboards, and participate in performance improvement initiatives.

RESPONSIBILITIES, other duties may be assigned

Manage the day-to-day operations of the ServiceNow GRC platform, to includes System Configuration and Maintenance; User Support and Training; Data Management and Integration; System Enhancements and Upgrades; and Security and CompliancePerform regular maintenance, updates, and participate in upgrades to the Integrated Risk Management applicationMonitor platform performance and ensure optimal functionalityPlan and assist with configuring and customizing the ServiceNow GRC modules to meet operational business requirementsDevelop and implement workflows, reports, and dashboards to support the QTS GRC program.Assist and own integrating ServiceNow GRC/IRM with other systems and toolsProvide technical support to users, troubleshoot issues, to ensure resolution is achievedConduct training sessions and create user documentation to enhance user proficiencyAssist users in understanding and utilizing the platform effectivelySupport the development and implementation of the GRC policies, procedures and frameworksCollaborate with stakeholders to identify and assess risk, controls, and compliance requirementsEnsure the platform aligns with industry standards and regulatory requirementsIdentify opportunities for process improvements and automation within the GRC platformRemain updated on the latest trends and best practices in GRC and ServiceNow technologiesRecommend and implement enhancements to improve the platforms efficiency and effectivenessSupport regular system maintenance tasks, including software updates, patches, and perform tuning

BASIC QUALIFICATIONS

Bachelor's degree in computer science, Information Technology, or related fieldMinimum 10 years' experience as a ServiceNow Administrator, with at least 4 years focused on GRC and IRM modulesProven experience in configuring and customizing GRC software platforms such as, RSA Archer and MetricStream, with focus on ServiceNow GRC/Integrated Risk Management (IRM)Deep understanding of information cybersecurity and risk framework standardsStrong technical skills, including proficiency in database management, SQL queries, and scripting languagesKnowledge of risks related to IT application development and infrastructure maintenance, IT security, business continuity and disaster recovery, emerging technology platforms (e.g., AI) and cloud servicesExcellent problem-solving abilities, with the capacity to analyze complex issues and implement effective solutionsExcellent written and oral communication skills with experience writing policy and procedural documentationStrong communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organizationAttention to detail and commitment to maintain the confidentiality and integrity of sensitive informationExperience with risk management methodologies, reporting tools, along with Microsoft software applicationsStrong understanding of governance regulations, GDPR, PCI-DSS, as well as security frameworks, NIST, ISO, HITRUST, etc.Relevant certifications in ServiceNow are a plus: Governance, Risk, and Compliance (GRC), Certified Implementation Specialist (CIS), Certified System Administrator (CSA), Certified Application Developer (CAD), Certified Application Specialist (CAS) and Certified Master Architect (CMS)

PREFERRED QUALIFICATIONS

 Master’s degree in related field Knowledge of Managed Services Provider Industry Strong understanding of various information and cybersecurity processes Working knowledge of various compliance regulations and IT/security frameworks/standards (e.g. PCIDSS, HIPAA, FedRAMP, FFIEC, FINRA, ISO20000, ISO27000, ITILv3, NIST, SAS70).

KNOWLEDGE, SKILLS, AND ABILITIES

Experienced ServiceNow GRC/Integrated Risk Management AdministratorStrong knowledge in ServiceNow Security Operations Vulnerability Response, Security Incident Response (SIR), and Business Continuity ManagementStrong understanding of GRC concepts, frameworks, and best practicesProficiency in scripting languages such as JavaScript, HTML, CSS, and XMLUnderstanding of database queries using object-oriented API (application programming interfaces)Excellent problem-solving and analytical skillsAbility and awareness to work through conflicts successfully and efficientlyStrong communication and interpersonal skillsAbility to work independently and as part of a teamCertifications in ServiceNow Administration and GRC are highly desirable  

SKILLS (FROM SKILLS LIBRARY)

 Information Security Risk Management Analytical problem solving and planning Willingness to continually learn Attention to detail, to locate important risk and potential threats

We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action.  We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings.  We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law.  We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

The "Know Your Rights" Poster is included here:

Know Your Rights (English)

Know Your Rights (Spanish)

The pay transparency policy is available here:

Pay Transparency Nondiscrimination Poster-Formatted

QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to talentacquisition@qtsdatacenters.com and let us know the nature of your request and your contact information.