WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job DescriptionEnd to End F&A experience preferredMeeting the client SLA’s for the assigned accounts and ensuring client satisfactionResponsible for reporting and Performance presentationsLeading the client calls from quality assurance standpointManagement and coordination of operations, quality and general administration of the assigned processesLead and develop a high-performing team and provide exceptional quality assurance services to our clientsDrive & improve efficiency, leading to better operating margins with strong focus on governance, timelines and risk managementPredictive SLA monitoring & reportingDrive Lean/Six sigma projects, Ideation, QMS & client callsProvide thought leadership, creative solutions & leverage problem solving techniques to drive continuous improvement through methodologies like Lean, Six Sigma, etc.Digitalization of Quality Assurance Delivery – embed Digital tools to strengthen audit mechanismDemonstrate Leadership Behaviors (e.g. Enterprise Thinking, Effective and Quick Decision Making, Making Collaboration Essential) Foster a spirit of continuous learning & collaboration across teamsQualifications
Graduates/ Post Graduate BCom/MCom
Overall work experience of minimum 12 yrs, minimum 5 yrs. experience in QualityLean Six sigma Black belt certified (Master black belt preferred)Experience in automation of aspects of Quality functionKnowledge & experience of Agile methodology & demonstrate a digital mindsetStrong work ethic with a will-to-win attitude, demonstrates personal excellence, lives the growth mindset and WNS ValuesAbility to work through unstructured problems, shifting priorities, multiple demands, ambiguity and rapid changeQualificationsBCom/MCom, Certified GB/BB