Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS Philippines - Established in 2008, WNS Philippines has been delivering the full spectrum of BPM services – in customer interaction services, finance and accounting, research and analytics, technology solutions and industry-specific businesses for more than 10 years. With more than 8,000 employees spread across 11 sites located in 4 key cities, Quezon City, Pasig City, Muntinlupa City, and Iloilo City – WNS is one of the fastest growing centers in the country.Why Join Us?At WNS, our mission is to enable clients to outperform with our passion for service and innovation. At the heart of each client engagement is our pursuit to understand our client’s business, and create impactful solutions that can drive agility and excellence into their business processes. Our promise of outperformance stems from our deep domain expertise, partnership approach and a global delivery network.Our mission as an organization is guided by our CIRCLE of values: Client First, Integrity, Respect, Collaboration, Learning, Excellence.We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and enjoy wide variety of best in class benefits, Also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

JD & Qualifications:

Ensuring strategic alignment of the training department with business goalsEvaluating individual and organizational performance to ensure training is meeting business needs and improving performanceIdentifying training needs by consulting with stakeholders and using needs assessmentsDeveloping and delivering training solutions that meet business needsOptimizing training processes for efficiencySelecting and managing resources, including working with internal employees to develop and deliver trainingManaging the technologies and technical personnel required to develop, manage and deliver training

Requirements:

Knowledge of learning and development best practicesA proven track record of training program development and managementExcellent leadership skillsExcellent written and oral communication skillsAt least a bachelor’s degree in education, human resources, or a related disciplineHands on experience of using tools such as Articulate, Epiplex, Canva, VisioWorking knowledge & experience of GDS (Sabre/Amadeus/Travelport, Apollo- any two)Experience of travel training of minimum 5 years

Qualifications

Travel experience