Company Description

WNS (Holdings) Limited (NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value to 400+ global clients by combining operational excellence with deep domain expertise in key industry verticals, including Banking and Financial Services, Consulting and Professional Services, Healthcare, Insurance, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Telecommunications, Travel and Utilities. WNS South Africa has been in operation since 2003 and built a reputation as the industry leader for Business Process Outsourcing (BPO) in South Africa, with a growing footprint into Africa. We are a strategic partner for delivering a full range of basic to complex processes from our eight delivery centers across South Africa, employing 4000+ people.Why join us?We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of outperformance, engagement, celebration and also contribute to society through our WNS Cares Foundation, where you have the opportunity to support meaningful initiatives and make an impact in the community.

Job Description

Roles & Responsibilities:

Review and approve the sampling strategy that suits the business requirementDecide on the Calibration Process and  variance targetReview and approve the Quality Standard DocumentAssist the Operations Team up of customer compliant & resolution process for the teams. (Not applicable for some teams)Ensure that the Quality Process adheres to the Quality StandardRegular Performance Review of QA/AM/DMConduct skip level meetings with the advisors and QA’sAttend Learning Academy Training and BPET Training roadmap for self developmentComplete the Green Belt certification and role roadmapDrive high impacting six sigma and Lean ProjectsMentor team members to improve performance and behaviorUnderstand VOC/VOE and implement actions to improve the performance on themParticipate in WNS BPET initiativesAchieve QNS target through Quality InitiativesRegular interaction with clients and maintain good relationshipMentor Yellow Belt & White Belt projects in the teamDeploy standard Quality FrameworkInitiate and mentor vertical level initiativeAssist the Operations team during migration in terms of base lining and QA identification

Skills required:

Knowledge on the Process Improvement toolsPresentation and CRM skillsAnalytical skills and time managementExcellent Communication skills – verbal and writtenMentor DR and succession planningMaintain healthy internal and external client and stakeholder relationshipInterpersonal skills and people skills (People Management)Risk Identification and mitigation skillShould have sound knowledge of migrationPMP skills

Experience (if any):

Preferably should have worked in a Quality fieldPreferably the candidate from the Travel BackgroundAt least 7-8 years of experience in the Quality RolePreferably should have completed a project or should have been a part of any project

Qualifications

Educational Qualification:

GraduateMS Office KnowledgeGood Excel Knowledge