Requisition ID: 410880 Work Area: Information Technology Expected Travel: 0 - 10% Career Status: Professional Employment Type: Regular Full Time Career Level: T3 Hiring Manager: Jose Alejandro Hernandez Recruiter Name: Thais Nadim Additional Locations: Enterprise Cloud Services Regional Delivery Expert - ECS Regional Delivery Team (SWAT) **Senior HANA Database Engineer** As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device, SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably. Within the Customer Services & Delivery (CS&D) board area, the mission of Enterprise Cloud Services (ECS) Delivery organization is to pave the path for the future SAP by delivering end-to-end Managed services experience during a customers cloud transformation journey. We strive to provide a spectrum of cloud deployment options for our customers with our own infrastructure, our partners and through public cloud infrastructures. The Regional Delivery team (RDT aka Delivery SWAT team) focus onde-escalation and escalation avoidancefor ECS customers with the focus on proactive Go Green plans. RDT has technical experts who collaborate with various SAP stakeholder and customers to drive de-escalation. To strengthen our delivery capabilities in the region, the ECS delivery organization is looking for an expert in SAP HANA Database with customer-facing experience to join the RDT. **THE ROLE:** + You will be co-responsible to drive continuous improvement to increase operation, availability and efficiency. Infrastructure landscape re-architecture and new technology adoption is another important part. Global thinking and a strong customer focus are essential. + Your role will SAP HANA Database SME, driving critical topics related to Escalation Handling, Incident Management, Problem Management, Service Request, Build/Migration, Go-Live support, High Availability, Disaster Recovery, Backup & Restore. **EXPECTATIONS AND TASKS:** + Avoid customer going to Red, Structural work to avoid escalations, using RDH governance dashboard. + Drive continuous improvement in the areas of Enterprise Cloud Services (ECS) architecture, ECS delivery and tools enhancement. + De-escalation of already escalated customer. (RED customer & Potential RED customer) + De-escalate the customer by addressing the specific concerns from customer and by creating RED to Green plan. + Regional SWAT team will engage directly with the customer along with CDM, TSM or dCEM to de-escalate a customer situation. **SKILLS AND COMPETENCIES:** + Strong experience as HANA Database in Global Operations along with continues improvement experience. + Exposure to the automation tools /scripting or processes + SAP installations and upgrade, planning, setup, and implementation. + Providing technical expertise and support in optimizing and tuning of Systems. Performance Optimization. + Application Security, Backup and recovery strategies, performance tuning, System Copies, export-import, high availability, and disaster recovery strategy, export-import. + Ready to learn other SAP administrations products like cloud connector, ASE, BTP, etc + Organized / Structured in day2day documentation. **EDUCATION AND QUALIFICATIONS:** + 10 years of related professional experience + Bachelors degree or higher in one of the following areas: Computer Science, Engineering, Information Technologies Management. + Cloud knowledge (e.g., experience of working in Public Cloud Domains like Microsoft Azure, AWS and GCP) + Professional Certification of SAP HANA DB + ITIL certification. **EXPECTED TRAVEL:** + Expected travel requirement is 10% **Please upload your resume in English. Only English resume's will be assessed.** **This an Hybrid Model position - requiring 3 days a week in the office or with customers/partners subject to local labor law and social partner involvement.** \#SAPECSCareers#SAPMonterreyLabsCareers **SAP'S DIVERSITY COMMITMENT** To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company. SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team: Careers@sap.com Successful candidates might be required to undergo a background verification with an external vendor. For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program, according to the eligibility rules set in the SAP Referral Policy (https://one.int.sap/me@sap/jobs\_at\_sap#17498858-1050-415e-8d82-21f91655666b\_96fc) .