**Responsibilities & Qualifications** **RESPONSIBILITIES** + Develop andmaintainan inventory of wireless communications equipment, ensuring availability and tracking for DOD agencies. + Manage wireless user requests, including activation, provisioning, deprovisioning, suspensions, terminations, and replacements of mobile devices. + Coordinate with DISA and commercial providers to fulfill classified and unclassified mobile service requests. + Deploy and provision mobile devices, ensuring proper setup, activation, and delivery across multiple locations, including Pentagon, Mark Center, and Hampton Roads Suffolk. + Troubleshoot mobile device issues, perform user training, set up accounts,modifyservice plans, and provide monthly cost analysis reports. + Monitor telecommunications events and outages, log incidents in TMS, and initiate incident resolution procedures. + Support the J6 Buy Back Program, ensuring the secure decommissioning and trade-in of outdated wireless devices. + Maintain a Wireless Mobile Data Archive, securely storing, transferring, and removing sensitive mobile device data in compliance with Government standards. + Perform cybersecurity compliance actions, ensuring that mobile devices meet DISA STIG and DODI 8500.01 security requirements. + Conduct manual security updates, vulnerability scanning, and lifecycle replacement planning for classified and unclassified mobile devices. + Support classified mobile device provisioning, including processing digital certificates, Secure Wireless device labeling, and tracking device usage. + Provide VIP priority response within two business hours, ensuring rapid support for critical mobile communications. + Manage the lifecycle of mobile devices, ensuringaccuratetracking, updates, and compliance with asset management policies. + Facilitate warranty repairs for mobile devices, coordinating with manufacturers and Government service providers. + Provide weekly and monthly analytics and performance reports, tracking wireless usage, cost trends, and optimization recommendations. + Participate in internal and external coordination meetings, ensuring effective synchronization of mobile service fulfillment efforts. + Plan and execute onboarding and lifecycle refresh of mobile devices, including user training, support process alignment, and procurement coordination. + Ensure compliance with Government KM plans,maintainingaccuratedocumentation and training materials for mobile device usage. **REQUIRED QUALIFICATIONS** + Experience: + Five (5) yearsrelevant experience + Certifications: + CompTIA Security+ Education: + Associate’s degree in computer science, Information Systems, Math, Physics, Engineering, or a related discipline. + Clearance: + MustpossessaSecretclearance **Overview** We are seeking aSenior Help Desk Specialistto join our team supportingDISA JSP Service Delivery.   TekSynap is afast-growinghigh-tech company that understands both the pace of technology today and the need to have a comprehensive well planned information management environment. “Technology moving at the speed of thought” embodies these principles – the need to nimblyutilizethe best that information technology offers to meet the business needs of our Federal Government customers.   We offer our full-time employees a competitive benefits package to include health, dental, vision, 401K, life insurance, short-term and long-term disability plans, vacation time and holidays. Visit us at www.TekSynap.com .  Apply now to explore jobs with us!   The safety and health of our employees is of the utmost importance. Employeesare required tocomply withany vaccination requirements mandated by contract, applicablelawor regulation. By applying to a role at TekSynap you are providing consent to receive text messages regarding your interview and employment status. If at any time you would like to opt out of text messaging, respond "STOP". **Additional Job Information** **WORK ENVIRONMENT AND PHYSICAL DEMANDS** The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodation may be madeto enable individuals with disabilities to perform the essential functions. + Locations:National Capital Region + Type of environment:Office + Noise level: Medium + Work schedule: Schedule is day shift Monday – Friday.May be requested to work evenings and weekends to meet program and contract needs. + Amount of Travel: Less than 10% **PHYSICAL DEMANDS** The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required touse hands to handle, feel, touch; reach with hands and arms; talk and hear. The employeeis regularly required tostand;walk;sit;climb or balance; and stoop, kneel, crouch, or crawl. The employeeis regularly required tolift upto 10 pounds. The employee isfrequentlyrequired tolift upto 25 pounds; and up to 50 pounds. The vision requirements include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.   **WORK AUTHORIZATION/SECURITY CLEARANCE** U.S. Citizen Secret   **OTHER DUTIES** Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job.Duties,responsibilitiesand activities may change at any time with or without notice.   **EQUAL EMPLOYMENT OPPORTUNITY** In order toprovide equal employment and advancement opportunities to all individuals, employment decisions will be based on merit, qualifications, and abilities. TekSynap does not discriminate against any person because of race, color, creed, religion, sex, sexual orientation, gender identity, protected veteran status, national origin, disability, age, geneticinformationor any other characteristic protected by law (referred to as “protected status”). This nondiscrimination policy extends to all terms, conditions, and privileges of employment as well as the use of all company facilities, participation in all company-sponsored activities, and all employment actions such as promotions, compensation, benefits, and termination of employment.   TekSynap is committed to ensuring that our online application processprovidesan equal employment opportunity to all job seekers, including individuals with disabilities. If you believe you needa reasonableaccommodationin order tosearch for a job opening or tosubmitan application, please contact  hr@teksynap.com  forassistance. **Job Locations** _US-National Capital Region_ **ID** _2025-7590_ **Category** _Information Technology_ **Type** _Regular Full-Time_