Complete Description:
The Senior HelpDesk Technician will be responsible for delivering Microsoft Exchange support to DC Government employees. The ideal candidate should have at least 7 years of IT enterprise support experience, with 3 years of experience supporting Microsoft Exchange in an enterprise environment. This candidate should possess a solid working knowledge of enterprise messaging environments including but not limited to AD, LDAP, Google Apps, Exchange 2007/2013, Blackberry Enterprise Server, and GOOD for Enterprise MDM and Air-Watch
Behavior Characteristics:
Must possess good communications skills, be organized, have ability to define and socialize new processes, able to effect change in a dynamic environment, comfortable working at many org levels, & must be team-oriented, performance-oriented
Skills:
Skill
Required / Desired
Amount
of Experience
Expertise Rating
Working knowledge of Microsoft Exchange and Unified Messaging
Required
3
Years
2 - Proficient
Solid understanding of Active Directory
Required
3
Years
2 - Proficient
Experience with Quest Active Roles
Required
3
Years
2 - Proficient
Experience with Outlook 2007/2008 / 2010 / 2011 / 2013
Required
5
Years
3 - Expert
Administration of mailboxes and user accounts
Required
4
Years
3 - Expert
Troubleshooting to resolve mail delivery issues
Required
4
Years
3 - Expert
Experience writing and maintaining messaging documentation (i.e. procedures, processes, standards, and knowledge articles for IT Support)
Required
3
Years
3 - Expert
Experience working as part of a Customer Service Department / Team
Required
4
Years
3 - Expert
Ability to communicate effectively with end-users as well as teammates
Required
5
Years
3 - Expert