Job Title

Senior HR Advisor

Job Description Summary

This individual will demonstrate and execute all functions of the HR Advisor role, but with additional responsibilities and scope as outlined below.

Job Description

About the role

Responsible to provide Shared Services Tier 1 level support to include 15,000 employee base

Respond to questions regarding standard HR practices, procedures and tools to assist employees

Collaborate and liaise with various stakeholders and HR Centers of Excellence

Provide guidance and support with full-cycle employee transactions in HRIS systems (Workday) via Manager or Employee self-service (MSS, ESS)

Maintain documentation and reporting within HRIS and HR Case Management tool

Meet standard Service Level Agreements (SLA’s)

Create/edit written communications, reports, or other items on a daily basis

Provide high-level customer service to all internal and external clients across all levels and business lines (including Brokerage)

Communicate successfully using multiple types of technology – email, phone, messaging, etc.

Administer HR processes including Leave of Absence, New Business Accounts / Mergers & Acquisitions, severance preparation and Employee Referral process

Ensure proper compliance with DOL, EEOC, and Wage and Hour provisions to include entry and maintenance of employee records and required labor law postings

Maintain direct ownership of tasks/projects

Maintain confidential department records and office files in accordance with internal company procedures

Perform all the duties of the HR Advisor but under limited supervision for routine situations

Advise on tier two cases that are not routine and require experience and analysis to solve

Provide assistance and training to HR Advisors

Perform self-directed work on a regular basis, with a focus on gaining exposure to more of the complex tasks within HR Services

Contribute to project-specific work; work may be moderately complex  

Regularly advise and solve problems that are routine in nature, as well as those requiring interpretation or deviation from standard procedures.

Communicate information that requires some explanation or interpretation.

Help maintain documentation and guidelines to establish standards and procedures for handling employee questions

About You

Associate Degree (Bachelor Degree preferred)

2+ years of professional or related experience with demonstrated ability to handle sensitive employment information (or any similar combination of education and experience)

2+ years of experience in HR Advisor role

Experience with Workday

Strong customer service skills

Excel working in a very fast paced environment

Organized; detail oriented; versatile

Demonstrates self-direction and ability to work under moderate supervision

Demonstrates ability to be a leader among peers, through mentoring and training new HR Advisors

Proven critical thinking and problem-solving skills

Exceptional interpersonal skills

Demonstrates strong verbal/written communication skills

Demonstrates sense of urgency, prioritization, flexibility, and adaptability

Proven record of excellent internal and external customer service

Ability to work independently and demonstrate ownership of job tasks

Why join Cushman & Wakefield?

As one of the leading global real estate services firms transforming the way people work, shop and live working at Cushman & Wakefield means you will benefit from:

Being part of a growing global company;

Career development and a promote from within culture;

An organisation committed to Diversity and Inclusion

We're committed to providing work-life balance for our people in an inclusive, rewarding environment.
We achieve this by providing a flexible and agile work environment by focusing on technology and autonomy to help our people achieve their career ambitions. We focus on career progression and foster a promotion from within culture, leveraging global opportunities to ensure we retain our top talent. We encourage continuous learning and development opportunities to develop personal, professional and technical capabilities, and we reward with a comprehensive employee benefits program.

We have a vision of the future, where people simply belong.

That's why we support and celebrate inclusive causes, not just on days of recognition throughout the year, but every day. We embrace diversity across race, colour, religion, gender, national origin, sexual orientation, gender identity or persons with disabilities or protected veteran status.

We ensure DEI is part of our DNA as a global community - it means we go way beyond than just talking about it - we live it. If you want to live it too, join us.