Requisition ID: req57401 Job Title: Senior HR Manager Sector: Human Resources Employment Category: Fixed Term Employment Type: Full-Time Open to Expatriates: No Location: Ramallah, occupied Palestinian Territory (oPT) Work Arrangement:In-person Job Description This role is only open to current IRC employees. The Senior HR Manager manages a small team of HR and Admin professionals to ensure high quality and efficient staff recruitment, contracts management, orientation, learning and development, performance management, compensation and benefits, code of conduct compliance, employee engagement and staff care. The position is a generalist position responsible for providing practical expertise for specific HR fields for oPT staff based in Ramallah and Gaza. The Senior HR Manager reports directly to the HR Coordinator and the role is based in Ramallah, Palestine. The Senior HR Manager will act as the HR Coordinator’s right hand and support them in adapting and implementing Global HR initiatives and practices, as well as serve as an advisor in the maximization of staffing resources and performance, promoting a positive organizational culture, minimizing risk, and ensuring the efficiency of internal work processes. The Senior HR Manager will need to be an inclusive, respectful, and accountable team member, and serve as a role model for the kind of employee the IRC needs. Major Responsibilities: HR Leadership & Management: • Conduct monthly and quarterly HR metrics and analysis to inform the HR Coordinator’s decision-making and broader HR strategies. Conduct HR audit to ensure compliance, as requested. • Manage timely and accurate monthly payroll for the country program and train backup staff to manage this when absent. • Review job position requests and submit them to the HR Coordinator with accurate forms, job descriptions, and recommendations, ensuring accuracy, consistency, and use of JD templates and salary benchmarking. • Manage benefit plans, communicate updates, and conduct information campaigns for national staff. • Oversee HR-related administrative duties (e.g. Time & Attendance) and ensure compliance with existing legal and governmental reporting requirements. Ensure all legal obligations are fulfilled. • Manage employee relations issues and conflicts with professional grace with the aim of empowering employees and supervisors to have the tools and resources necessary to resolve conflicts with mutual respect. • Escalate code of conduct issues with HR Coordinator, and co-lead as-needed investigations to ensure issues are resolved and appropriate follow-up is carried out, in collaboration with the Ethics and Compliance Unit. • Advise supervisors in determining appropriate disciplinary plans of action. Follow-up disciplinary measures and related employment law matters. Act as an impartial mediator in disciplinary procedures and ensure it is administered in an equitable and fair manner and meet all legal and labor regulations and requirements. • Lead exit management procedure to ensure a seamless and positive transition for departing employees; apply learning gained from exit interviews. • Implement IRC Way Training on yearly basis for oPT Staff • Oversee daily HR-related administrative duties such as updating contracts, generating employee reports and executing compliance-related activities with all existing legal and government reporting requirements. • Oversee daily Admin-related duties together with Senior Operations Coordinator • Additional tasks may be assigned based on the evolving situation in the West Bank and Gaza.. Learning & Development: • Partner with Managers and consolidate learning plans and analysis to be shared with the HR Coordinator. • Support implementation of Regional and Global initiatives in the areas of L&D, including but not limited to People Priority of the Regional Road map and promotion of development opportunities. • Collaborate with Talent Development Unit to ensure initiatives and resources are relevant and accessible to local staff regardless of their location. • Support putting in place a mechanism to provide constructive feedback and counsel on career paths and professional development for HR team and IRC staff; champion a culture of continuous learning opportunities. • Provide HR orientation for new employees as directed by HR Coordinator, including Safeguarding and Code of Conduct Trainings. • Coach, train, and mentor staff with the aim of strengthening their technical capacity, exchanging knowledge within the team, and providing professional development guidance. Staff Performance Management: • Be responsible for the appropriate onboarding of all oPT staff, ensuring newcomers receive necessary onboarding information in a consistent, reliable, and welcoming manner. • Supervise and mentor direct-report staff, including communicating clear expectations, setting performance objectives, providing regular and timely performance feedback, and providing documented semi-annual performance reviews. • Provide constructive feedback and counsel on appropriate career paths and professional development. • Promote and monitor staff care and well-being; approve and manage all leave requests to ensure adequate coverage. Employee Engagement: • Participate in employee engagement and interventions with the aim of improving morale, team cohesion, learning and development, and other prioritized areas. • Promote good team spirit within the organization. Develop team-building activities. • Focus on fostering a culture where all employees feel connected, psychologically safe, and empowered to do their best work. • Under the direction of the HR Coordinator, support the implementation of People Survey action plan and ensure continuous follow-up and reporting. Communication: • Support in the communication of HR changes, initiatives, programs, and offerings. • Model and encourage active practice of the principles of the “IRC Way – Global Standards for Professional Conduct” throughout the country program. • Maintain a healthy and empowering office environment that encourages open, honest and productive communication among IRC staff. Key Working Relationships: Position Reports to: HR Coordinator Position directly supervises: HR Officer, Admin Officer Key Internal Stakeholders: Head of Units, all oPT-based staff MENA HR, Senior Duty of Care Manager, Senior Safeguarding Manager Key External Stakeholders: The INGO HR forum;; Legal counsel; Ministry of Interior; Ministry of Labor Job Requirements: Education: • Bachelor’s required. Master’s university degree is a plus. Work Experience: • 5 years as an HR generalist, including recruitment, performance management, compensation, training and development and HR Administration. • Minimum 2 years staff management experience in a fast-paced environment. • Experience with an international organization or international experience preferred. Demonstrated Skills and Competencies: • A commitment to IRC’s mission and vision. • Knowledge and experience with payroll, benefits administration, compensation benchmarking, and utilizing HR metrics to inform decision-making. • Strong training and development skills. • Experience and knowledge of recruitment process and practice, including marketing and branding. • Proven ability to plan long-term, organize priorities, and work under administrative and programmatic pressures with detail orientation and professional grace. • Proven sense of professional discretion, integrity, and ability to manage complex HR situations diplomatically and to effective resolution. • Top-tier written and verbal communication skills. • Excellent management, interpersonal and negotiation skills, and a demonstrated ability to promote harmonious/cohesive teamwork, in a cross-cultural context. • Ability to demonstrate a supportive and consultative approach with direct reports and staff at senior and junior levels. • Very strong proficiency in MS Word, Excel, Outlook, and PowerPoint is required. • Working knowledge of Ukrainian labor law. Language Skills: • English and Arabic fluency required.