**Description** At Percepta, we bring first-class service across each market we support. As a **Senior HR Shared Services Specialist** , you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. **What You’ll Be Doing** The Senior HR Shared Services Specialist will support day-to-day human resources (HR) operations and will provide subject matter expertise to the team. In addition, this role will support special projects and will be responsible for providing HR and administrative support, including HR processes with data entry directly into the human resources information system (HRIS), on-boarding, and more complex HR inquiries. This role will support key HR processes across hiring, onboarding, and offboarding, including document preparation and consistent process execution. **During a Typical Day, You’ll** * Manages any HR escalations to the Supervisor and/or Sr Manager. * Manage a broad range of work tasks, including resolving complex issues and interpreting policies and procedures. * Managing HR transactions and processes efficiently. * Ensure new hire paperwork is complete and accurate – maintain accurate employee records. o In the US, ensure I-9 compliance and data entered into the I-9 system within the first 3 days of employment (US only). * Ensure accurate and timely data entry, updating, and maintenance of employee data in HR systems (Oracle EBS) adhering to all applicable regulations and staying informed on HR legislation. * Provide support for more complex HR inquiries from employees and other stakeholders. * Ensure compliance with HR Policies and procedures. * Participate in continuous improvement initiatives for HR processes, programs, and/or policy/procedures documentation. * Collaborate with internal and global partners to support payroll, recruiting, and benefit processes. * Track and maintain up-to-date information on employee changes as well as resolve manager and employee questions within a defined timeline. * Assists with any HR compliance audits as required. * Work with HRSS team on audits and Oracle data corrections and updates. * Respond to more complex benefits questions for employees seeking assistance escalating as needed to the Benefits team. * Assist employees with questions on savings plan/retirement plan processing which may include reviewing and processing loan applications, the annual payout procedures or getting enrollment information to the appropriate vendor. * Track and facilitate the Tuition Reimbursement process, ensuring correct documentation received and administered to the policy. Process reimbursements. * Serve as a resource for the HRSS for data entry, employee queries and general human resources transactions and questions. **What You Bring to the Role** **Education** * US: Associate of Arts or Associate of Science degree required, preferably in Human Resources, Organizational Development, or Business Administration or equivalent work experience. * UK: Further Education college or similar: A Levels/ Highers/ ONC * South Africa: Further education and training - NVQ Level 5: A Levels / National Certificate / Occupational Certificate. **Experience** * 3 years or mid-level experience in Human Resources administrative support experience required * Intermediate-level proficiency in navigating Microsoft Office Products (Outlook, Word, and Excel) is required. * Human Resource Information Systems (HRIS) experience is preferred. **Skills and Knowledge** * Understand how the HR function works and supports the business. * Knowledge of HR laws and/or practices as appropriate for the business clients served. * Possess a high degree of professionalism. * Excellent oral and written communication skills. * Strong customer service orientation. * Strong analytical skills. * Detail oriented with high level accuracy. * Excellent reliability and attendance. * Demonstrated ability to maintain confidentiality and ability to handle sensitive material. * Ability to learn quickly and multi-task. * Ability to prioritize activities in a fast-paced and dynamic environment. * Exceptional time management skills. * Exemplary standards of integrity, personal work ethic and continuous involvement in self education and development. * Ability to work well and interact with others at varying organizational levels. * Must be able to provide excellent customer service to all Percepta employees. **Travel** * Available to work or travel outside normal work schedule when necessary. **What You Can Expect** * Health/Dental/Vision/Life Insurance * Flexible Spending Account (FSA) and Health Savings Account (HSA) * 401(k) with company match * Vacation/Sick Time and Paid Holidays * Tuition Reimbursement * Employee Assistance Program * Employee Discount Program * Training and Development Programs (Percepta College) **·** Employee Rewards Program (Perci Perks) **About Percepta** Established in 2000, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our values are the heartbeat of our organization, and we live, breathe, and play by them _every_ _day_ . As a Percepta team member, you can expect: **Culture of Service** – to be treated like you are the customer from day one **Teamwork** – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges value of your contributions **Respect** – a team that is accountable, dependable and gives you their full attention **Proactive** – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organization **Career** **Growth** – lots of learning opportunities for aspiring minds **Diversity** – be a part of our growing diverse and community-minded organization that is all about having fun! **Competitive Compensation** – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. _As a condition of employment, Percepta requires all employees hired in the United States to successfully pass a background check and, depending on location and client program, a drug test. Percepta is an Equal Opportunity Employer._ _Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process._ **\#LI-Hybrid** **Primary Location:** United States **Req ID:** 041KP