Design, delivery and deployment of Oracle HR Helpdesk Knowledge Management.

Designs and structures / implementation of systems used to process the organization's Human Resource technology relating to Oracle Knowledge Management and Digital Assistant. Defines functionality standards, monitors HR information needs and designs new or modifies existing systems to meet changing requirements.

Acts as the subject matter expert leading all aspects of design and delivery of knowledge content in the portal. Has an understanding how Knowledge Management can be utilized to support Digital Assistant.