Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As an **Sr. Analyst** , you’ll be a part of bringing humanity to business. #experienceTTEC **What You’ll Do** We are seeking a detailed process-oriented **Sr. Analyst** to join our P&C Global Services (P&C GS) organization, supporting the EMEA region. The ideal candidate will act as a liaison between P&C GS, Payroll and Operations Delivery, ensuring seamless communication and process alignment. This role requires strong problem-solving skills, data analysis capabilities, and excellent communication abilities to support business needs and drive strategic initiatives. **During a Typical Day, You’ll** + Collaborate with stakeholders in People and Culture, Payroll and Operations across the EMEA region to help gather, document, and analyze business requirements. + Identify areas for process improvements within P&C GS & Payroll and recommend solutions to enhance efficiency and productivity. + Develop and maintain detailed business process documentation, workflows, and use cases. + Perform data analysis and provide insights to support decision-making within P&C GS and Payroll functions. + Work closely with the Business Solutions teams and development strategies to ensure technical solutions align with business needs. + Assist in testing, quality assurance, and user acceptance testing (UAT) of new solutions related to P&C GS and Payroll. + Prepare reports, presentations, and dashboards to communicate findings and recommendations to leadership. + Monitor project progress and provide updates to stakeholders and P&C GS leadership. + Stay up to date with industry trends and best practices for payroll processes. + Serve as primary point of contact for payroll questions and concerns in the region and ensure collaboration across multiple teams. + Help facilitate the payroll process and administrative tasks where needed **What You Bring to the Role** + Comprehensive knowledge and experience in EMEA payroll practices, including regulatory requirements and compliance standards + Self-starter with strong ability to work independently with minimum oversight + A proactive and solutions-oriented mindset, with the ability to anticipate business needs. + Strong organizational skills and the ability to manage competing priorities effectively. + A collaborative approach to working with cross-functional teams and stakeholders. + Experience working in a matrixed organization supporting the EMEA region. + Adaptability to evolving business requirements and technological advancements. + A keen eye for detail, ensuring accuracy and completeness in business analysis and documentation. + Results oriented, demonstrated achievement of exceeding expectations + Strong oral and written communication skills; able to communicate effectively via email, telephone (Teams) + Proficiency with MS Office tools like Excel, Visio, etc. **What You Can Expect** + Supportive of your career and professional development + An inclusive culture and community minded organization where giving back is encouraged + A global team of curious lifelong learners guided by our company values + And yes... a competitive compensation package and performance bonus opportunities, benefits you'd expect and maybe a few that would pleasantly surprise you **About TTEC** Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. **Title:** _Senior Human Capital Services Analyst_ **Location:** _ZA-Western Cape-Cape Town_ **Requisition ID:** _043D0_ **Other Locations:** _South Africa_