Position Summary:

Reporting to the Human Resources Manager, the Senior HR Business Partner will provide exceptional Guest / Team support to all levels of the enterprise workforce. This position will play a critical role on the HR team to drive performance that aligns with the enterprise’s human capital strategy and will serve in an operational lead capacity, providing guidance to the team member life cycle matters, team retention and engagement, organizational design and workforce planning, team member and labor relations, and core management issues. This role will work in harmony and collaboration with internal HR stakeholders and stakeholders throughout the enterprise to drive a best-in-class team member experience. The Senior Business Partner will promote a culture of accountability, lead others in adopting a coaching and development mindset while consistently role modeling behaviors that will reinforce the Jamul Casino brand as the premier employer of choice. This role will require a “hands on” approach, one that understands that effective department leader, and team member partnerships begin with building relationships as well as by being approachable and accessible to a 24-hour workforce. The Senior Business Partner promotes open communication at all levels to positively resolve issues while promoting and maintaining the integrity of the team member.

Essential Duties and Responsibilities

The following and other duties may be assigned as necessary:

Executes on talent strategies to increase organizational, team and individual performance that aligns with Jamul Casino’s strategic vision. Provides full scope HR expertise, coaching and partnership on matters including but not limited to team member retention and engagement, organizational design, and workforce planning, change management and communication, performance management, and career development. Partners closely with internal HR stakeholders to relay information in a timely manner, by sharing information with the internal HR team and by being the HR conduit to get relevant HR information from the operations. Supports the operators in identifying performance and engagement trends and assists in the development of strategies to address gaps. Leads conversations on performance metrics, including but not limited to succession planning, bench strength, talent identification and calibration, and talent performance. Makes recommendations to increase overall performance and talent readiness. Provides lead support for change management efforts with an emphasis on gaining commitment and adoption of key enterprise initiatives. Collaborates with and guides stakeholders on workforce planning efforts which may include re-organizations and restructures and aligning job descriptions. Manages investigative efforts of team members and labor relations issues, grievances and responds to concerns reported to compliance, whistleblower hotlines, or through direct HR interface. Serves as a team member relations partner, engaging HR leadership when necessary to ensure effective utilization of internal and external resources. Investigates, documents, and provides advice or recommendations to managers and supervisors on issues related to the workforce, including conflict resolution, managing performance, corrective actions, grievances, progressive discipline, and terminations. Provides advice and guidance to department managers and supervisors regarding employment best practices, company policy and employment laws. Responds to team member concerns and complaints of potential unlawful behavior, such as discrimination and harassment, or that violate company policies, by conducting timely internal investigations independently or in conjunction with the team member department, key HR experts, and other stakeholders. Recaps and recommends on appropriate course of action. Serves as a subject matter expert on collective bargaining agreements (CBA) to resolve all steps of the grievance process and prepares as a potential backup during contract negotiations. Performs other duties as assigned to support the efficient operation of the department. Assumes other responsibilities, duties, tasks, and assignments that contribute to the mitigation or response to public health emergencies. Other tasks and responsibilities may be assigned, as necessary.

Requirements / Qualifications / Skills

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. 

Bachelor’s Degree in Human Resources, Business Administration, Psychology or related field required. Master’s Degree in Human Resources, Business Administration, Counseling, Psychology, or related field preferred. Minimum of four (4) years’ experience in Human Resources with at least two (2) years direct experience as an HR business partner. Strong understanding and knowledge of team member relations, labor relations, employment law, regulatory compliance, performance management and organizational development. Equivalent combination of education and progressive, relevant, and direct experience may be considered in lieu of educational requirement. Demonstrated ability to conduct confidential investigations on critical team member relations matters and present findings and recommendations to Human Resources. Possess strong investigative and analytical skills. Strong analytical, project management, initiative, and creative critical thinking skills. Ability to manage highly sensitive and confidential information in a manner that inspires confidence and trust. Ability to consult, respond to inquiries and influence a wide variety of key stakeholders with a sense of ownership and urgency. Must be able to communicate with and stakeholders in both oral and written form. Possesses the ability to relate well to wide variety of personalities. Ability to maintain objectivity when collaborating with team member situations without getting too emotionally invested or divested. Capable of mediating problem resolution while demonstrating calm and neutral demeanor. Exhibits diplomacy and acts as settling influence to defuse tensions. Able to shift gears easily and comfortably manage risk and uncertainty. Capable of producing accurate written communication that is clear, concise, and complete. Works to establish personal rapport with internal clients, is easy to approach, and acts with sensitivity and patience with the interpersonal anxieties of others. Flexible with working days and hours.

Certificates, Licenses, Registrations

Team members must be able to qualify for licenses and permits required by federal, state, and local regulations.

As required by the Jamul Casino Gaming Commission you are required to obtain and maintain a gaming license. A qualified candidate/team member must have a valid driver’s license with an acceptable driving record as determined by the insurance carrier. Certification as a Professional Human Resources (PHR) or Senior Professional Human Resources (SPHR) or Global Professional Human Resources (GPHR) desired.

Physical Requirements / Work Environment / Skills 

The physical demands and working environment described here are representative of those that a team member encounters and must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

The team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls.  The team member frequently is required to reach with hands and arms and talk or hear.  Specific vision abilities required by this job include close vision, color vision, and peripheral vision. Speech is sufficient to make oneself heard and understood in person, in front of groups, in meetings, and over the telephone. Frequently or constantly lift, carry, push, pull or otherwise move objects and/or move up to 20 pounds.  Must be able to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. Team members could be exposed to an environment containing unrestricted second-hand tobacco smoke. Ability to read and communicate verbally in English. Written communication skills in in English may also be required. Additionally, Spanish, and/or Tagalog language skills highly preferred.  Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions and procedure manuals. 

Acknowledgement

I understand that the Company reserves the right to make changes to this job description as necessary or convenient. I further understand that nothing contained in this job description or contained in any revisions creates a contract, either expressed or implied, between the Company and myself either for employment or for the providing of any benefits or compensation of any kind, unless made in writing by the General Manager. I acknowledge that receipt of this job description is not an offer or promise of employment and that if an offer of employment is extended and accepted, I will be employed as an “at will” team member and that as an “at will” team member, my employment is not guaranteed for a fixed period of time and it may be terminated by the company or by me at any time for any reason with or without notice.

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