At Mercer, we make a difference in the lives of more than 115 million people every day by advancing their health, wealth, and careers. We’re in the business of creating more secure and rewarding futures for our clients and their employees – whether we’re designing affordable health plans, assuring income for retirement, or aligning workers with workforce needs.
Mercer is seeking a candidate for the following position based in our Seattle, Los Angeles, or San Francisco office (hybrid, with three days a week in the office):
Senior Human Resources Change Management Consultant
In our Career consulting business, we offer clients our expertise in a variety of areas that improve the employee experience. We help clients develop attractive compensation plans, measure and drive employee engagement, design effective career/job architectures, identify and implement HR technology solutions, assess pay equity, manage organizational change, create compelling HR communications, and more.
What can you expect?
The Senior Human Resources Change Management Consultant will be responsible for generating and delivering client work as well as contributing to thought leadership around managing organizational change, which could be driven topics such as:
Business event (e.g., M&A)
Technology deployment (e.g., new HCM implementation)
HR function re-organization (e.g., standing up shared services center)
Human capital program change (e.g., new approach to pay transparency)
You will be responsible for project delivery, contribution to solution area, business development, and team management
What’s in it for you?
A company with a strong brand, with experience developing solutions for today’s and tomorrow’s toughest challenges
The opportunity to contribute intellectual capital and leadership as part of the global leader in human resources consulting
A culture of internal mobility, diversity, inclusion, and collaboration
Flexible work opportunities for work/life balance
Competitive pay and a full benefits package, starting Day 1 (Medical, Dental, Vision, Short- and Long-Term Disability and Life Insurance, Employee Stock Purchase program, and a generous paid time-off allowance); plus a fixed company contribution AND a company match on your 401k, after one year of service
We will count on you to:
Business Development
Partner with other senior consultants and client managers to identify target organizations in the mid-to-large market for change management services
Independently identify prospects in the market for change management services
Lead discussions with prospects and clients on Mercer’s change management value proposition and service offerings
Prepare proposals and present Mercer’s capabilities to a wide range of prospects and stakeholders
Work to bring opportunities to successful close; negotiate final engagement terms; execute Statements of Work (SOWs) and engagement letters
Project Delivery
Lead delivery of change management engagements, including acting as overall program manager, peer reviewer, and day-to-day client contact – projects typically include some or all of the following: change strategy development, change readiness assessments, stakeholder engagement, communication planning, training and development, organizational design, and technology enablement
Manage project economics – deliver on time and within budget
Manage delivery teams to ensure quality and value of all project deliverables for engagements
Develop delivery teams to build depth of subject matter expertise
Direct and oversee data compilation, research, and analysis performed by team members
Contribution to Solution Area
Contribute to thought leadership, sales pipeline, methodology development, and team working environment; be viewed as a leader and mentor to junior staff
Contribute to Mercer’s overall value proposition by building positive working relationships across the firm
Manage teams
Structure, direct, review, and interpret analyses performed by the project team
Provide guidance, coaching, and feedback to team members
Supervise junior staff as well as participate in the development process (evaluate, coach, mentor) less-experienced colleagues
What you need to have:
BA/BS degree in business, information systems, HR management, or organizational psychology
At least 8+ years of external change management / transformation consulting experience for large organizations
At least 5 years of proven experience as a program manager, managing large-scale projects with multiple work streams
In-depth content knowledge in at least three of the following areas: change strategy, organizational effectiveness, organizational design, communication planning, stakeholder engagement, and technology enablement
Content knowledge in the full spectrum of HR, from Hire to Retire (recruiting, talent, rewards, performance, etc.)
Working knowledge of core Human Resources Management Systems (such as UKG) and supporting technology solutions (Recruitment, Time and Attendance, Payroll, Rewards, Learning, Talent Management, Case Management, etc.)
Working knowledge of digital tools to support HR automation, such as robotic process automation (RPA), chatbots, and AI tools
Ability to successfully write proposals for new business opportunities and to present proposed projects to executive-level management
Ability to identify, design, and recommend comprehensive, innovative solutions to help solve clients’ complex business issues
Ability to financially scope a project as well as manage project budgets and risks
Creative and proactive problem-solving skills; willingness to adapt to changing work and travel requirements
Collaborative working style; supports and enables partnering with team members
What makes you stand out?
Master’s degree preferred
Mercer believes in building brighter futures by redefining the world of work, reshaping retirement and investment outcomes, and unlocking real health and well-being. Mercer’s more than 20,000 employees are based in 43 countries and the firm operates in over 130 countries. Mercer is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people, with more than 85,000 colleagues and annual revenue of over $23 billion. Through its market-leading businesses including Marsh, Guy Carpenter and Oliver Wyman, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment. For more information, visit mercer.com. Follow Mercer on LinkedIn and X.
Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@mmc.com
Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
The applicable base salary range for this role is $144,000 to $288,000.
The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.
We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.