Job Description MAIN FUNCTION: Provides support to recruiting and operational functions in the Human Resources Department. Lead HR service delivery functions and act as a point of escalation for employee questions and concerns. Ensure efficient and effective HR operations that enhance the candidate and employee experience. Reports to Human Resources Manager. DUTIES AND RESPONSIBILITIES: 1. Lead the HR service delivery team to ensure high-quality support for candidate and employee inquiries. Provides timely and accurate information to employees, addressing concerns and resolving issues. 2. Monitor and optimize HR processes to enhance efficiency and effectiveness. Collaborate with HR leadership to design and implement streamlined processes and best practices. 3. Develop training materials and resources to educate employees about HR policies and procedures. Facilitate training sessions as needed to ensure all HR staff are informed of updates and best practices. 4. Conduct regular audits and reviews to maintain compliance and address any discrepancies promptly in collaboration with HR Manager. **5. Supports HR department operations in various duties which may include maintenance and organization of all Job Descriptions, processing departmental invoices according to budget coding, coordinating all functions related to the 90-day and annual performance evaluation process (e.g. review for proper completion, past due notification communication, entry into HRIS, guidance to management for incomplete evaluations, etc). or other critical processes. **6. Coordinates onboarding process for newly hired or rehired employees including coordination of new hire paperwork and occupational medicine appointments, guides employee through proper completion of new hire paperwork, reviews benefit eligibility, completes required regulatory documents in accordance with state and federal law, and ensures new hire is compliant with Arnot Health policies prior to start date. **7. Responsible for support of recruitment such as accurate internal or external job postings, scheduling interviews and itineraries with candidates and appropriate staff members, and communication with candidates throughout recruitment process as requested by recruiters. **8. Is responsible for reference checking according to the procedures established by the department. Including prints out background checks for the SexOffender.com site, the Office of the Inspector General site, Excluded Parties List System, NYS Office of Medicaid Inspector General, the NYS Nurse Aide Registry site, and Credential Verifications. Checks the monthly OIG report for NY and PA listings against our current employees. 9. Ensure all employee files are accurately organized, labeled, and stored in compliance with company policies and legal requirements. Develop and implement guidelines for file management processes. Oversee the proper handling, archiving, and disposal of employee records in accordance with HR Manager direction. Assist with regulatory agency employment file audits. 10. Serves as a point of contact between Education, Volunteer Services, and the recruiters to assist with an accurate orientation listing. Ensures proper documentation related to system orientation and/or self-study orientation is received and placed in employment file. 11. Prepares agreements, internal response/regret letters, correspondence letters, and any other communication as needed. 12. Actively participates in department or organization projects as assigned. 13. Maintains and updates HR policies. 14. Serves as backup for the HR Receptionist/Assistant. 15. Is responsible for attending all annual mandatory educational programs as required by position. 16. Employee understands and demonstrates the importance of satisfying the needs of the customer/patient by interacting with him/her in a friendly and caring way, being attentive to the customer’s needs, both psychologically and physically, and by taking the initiative to maintain communication with the customer in order to provide a secure and pleasant experience with Arnot Health. 17. It is understood that this job description lists typical duties for the classification and is not considered inclusive of all duties, which may be assigned. EDUCATION: Associate's Degree required. Combination of experience and education may be considered in lieu of degree. EXPERIENCE: Minimum 3 to 5 years experience in Human Resources related field required. Experience with basic Microsoft applications (Word, Excel, PowerPoint) required. CARDIOPULMONARY RESUSCITATION (CPR) REQUIREMENTS: No CPR required. PHYSICAL DEMANDS: Routine office jobs. Flow of work intermittent. Ability to frequently lift 25 lbs. and occasionally lift 50 lbs. EXPOSURE CATEGORY: Category III. No exposure to blood, body fluids, or tissues. And Category I tasks are not a condition of employment. ** A.D.A Essential Functions Requirements