HealthPartners is hiring a Senior HR Technology Analyst. The Senior HR Technology Analyst plays a pivotal role in enhancing HR operations through leveraging technology to streamline business processes, ensuring alignment with HealthPartners’ strategic goals and compliance with legal and regulatory requirements.
This role is responsible for all aspects of support for HR systems, processes and reporting. This may include the strategic configuration, maintenance and optimization of integrated HR systems (including Oracle Cloud HCM, Cornerstone and SAP) and processes that support effective data management, reporting and administration. A Senior Analyst provides support and direction for a product or specific module(s). This also may include advanced level production support.
Key responsibilities include system changes, enhancements and troubleshooting, testing and/or validating system functionality and solutioning changes or enhancements, managing software releases, introducing new functionality, and supporting all aspects of the system(s) including extensions and fast formulas, integrations and reporting as applicable. This role may participate as part of an agile product team ad hoc or on an ongoing basis. If applicable, this position is accountable for ensuring that the products meet the needs of HR, leaders, employees and other stakeholders.
This position partners closely with Human Resource teams, Payroll, IT, and Data Operations to maintain current system functionality, implement new functionality and ensure data integrity.
MINIMUM QUALIFICATIONS:
· Education, Experience or Equivalent Combination:
o Bachelor’s degree with five years of experience with related software applications or 8 or more years of experience with related software applications in lieu of a degree
· Licensure/ Registration/ Certification:
o NA
· Knowledge, Skills, and Abilities:
o Advanced skills in Microsoft tools (Teams, SharePoint, Excel, Word, etc.) and HR application support
o Knowledge of and experience with HR reporting
PREFERRED QUALIFICATIONS:
· Education, Experience or Equivalent Combination:
o BA or MA and ten years professional experience in Human Resources with HRIS experience or programming and systems analysis
· Licensure/ Registration/ Certification:
o Oracle Certification
· Knowledge, Skills, and Abilities:
o Experience with Oracle HCM
o SQL knowledge
o Oracle reporting tool experience (i.e., OTBI, BIP, HCM Extracts, FDI)
o Knowledge of HR processes
ESSENTIAL DUTIES:
1. (50% -70%) – Advanced level production support that includes investigating and troubleshooting issues, identifying training opportunities and general end user support. May participate on Product/Sprint teams and perform tasks associated with the selected sprint back log with direct accountability for completion of tasks in the given time frame and with available resources. As part of each sprint, seeks to understand business and stakeholder requirements and implements the best technical solution. May bring together multiple users to identify and define system requirements. This is a customer-centric team that helps ensure that all stakeholders’ needs are met when practical.
2. (20% - 40%) – Responds to escalated Service Now tickets with reported issues, questions, and tasks. Research issues to determine root cause and solutions. Document responses and issue resolution. May advise other HR Tech team members on ticket resolution.
3. (5% - 20%) - Writes and runs standard and ad hoc data reports. Creates reports, conducts analysis/presentation of targeted data, which will facilitate analysis, interpretation and decision making relative to HR processes, products and services. Assists in the design and creation of integrations of HR data to internal partners and external vendors. May monitor integrations to ensure they are working and troubleshoot errors or issues.
4. (5% - 10%) May develop and maintain process/system documentation, work standards, tip sheets, etc. related to HR systems and supported processes. May also support communication on system upgrades, downtime, and other changes to stakeholders as necessary. Provides ongoing technical support and may provide training for users.
5. Responsible for fostering strong partnerships with HR, Payroll, IT Enterprise Systems, ERP Operations and Data Operations
6. Stays current on new product features/functionality to manage and support the ongoing and continually changing applications. Actively seeks opportunities to improve HR processes by leveraging the system(s).
7. Follows data integrity and security standards to ensure confidentiality of private HR data. Appropriately communicates security issues and concerns and make recommendations to leadership.