Senior Implementation Consultant Payroll - (Remote)
Paycor
Senior Implementation Consultant - Remote At Paycor, ambition meets opportunity
Paycor's HR software is purpose-built for leaders and modernizes people management. We help our customers build winning teams and great places to work. Paycor’s culture is the key driver of our success. Every day, our associates find new ways to add value and progress toward audacious goals. We celebrate wins and share the wealth with a high performance-centric culture that empowers talented people to try new roles, innovate and experiment, and follow their passions.
How you'll add value
The Senior Implementation Consultant is responsible for utilizing best-in-class implementation practices to onboard Paycor clients, spanning from single product delivery to multi-product, complex relationships. Regardless of complexity, the Implementation Consultant executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provide consultative input on our products and services to effectively meet clients' business requirements. Successful Implementation candidates will demonstrate a dedicated focus to clients. More specifically, the ability to establish immediate rapport and connection, quickly understand clients' needs, and tactfully address challenges and concerns while driving the implementation forward. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize the Paycor software to maximize their business productivity, client satisfaction, and ultimately retention.
Duties and Cor Responsibilities Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients ' requirements and business objectives are defined clearly that they are well understood by the entire project team Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals Possess working knowledge of the full Paycor product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines Work in coordination with non-client facing Implementation team members to ensure accurate database configuration Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software Investigate, analyze and recommend solutions for clients ' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks Conduct face-face telephone/web-based and/or face-face system review sessions with new users Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed Transition clients to ongoing Client Services Support resources upon successful implementation Certified in all industry certifications Manages a complex client base that includes Broker relationships, Multi-FEIN, and key industry verticals. Act as an Onboarding Ambassador to train new team members Other duties as assigned
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Four-year degree or equivalent experience At least three years’ experience in a client-facing position; prior implementation, project management or business to business sales experience a plus Proven track record of successfully managing projects while meeting organization goals Knowledge of human capital software preferred Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training Strong communications and interpersonal skills Demonstrated organizational and time management skills Flexibility in scheduling to meet client needs with short turnaround Ability to manage project completion with tight deadlines Ability to work efficiently and effectively on project teams
Paycor's HR software is purpose-built for leaders and modernizes people management. We help our customers build winning teams and great places to work. Paycor’s culture is the key driver of our success. Every day, our associates find new ways to add value and progress toward audacious goals. We celebrate wins and share the wealth with a high performance-centric culture that empowers talented people to try new roles, innovate and experiment, and follow their passions.
How you'll add value
The Senior Implementation Consultant is responsible for utilizing best-in-class implementation practices to onboard Paycor clients, spanning from single product delivery to multi-product, complex relationships. Regardless of complexity, the Implementation Consultant executes project tasks to ensure timely completion of key milestones, closely collaborates with team members to facilitate a thorough and accurate conversion, and provide consultative input on our products and services to effectively meet clients' business requirements. Successful Implementation candidates will demonstrate a dedicated focus to clients. More specifically, the ability to establish immediate rapport and connection, quickly understand clients' needs, and tactfully address challenges and concerns while driving the implementation forward. Additionally, they will possess demonstrated influencing skills to help clients understand and fully utilize the Paycor software to maximize their business productivity, client satisfaction, and ultimately retention.
Duties and Cor Responsibilities Coordinate the transition of new clients from their existing human capital management software to the Paycor product suite; utilize effective client service and change management practices to ensure a smooth conversion Act as the primary client contact throughout the client implementation process; escalate needs, issues, concerns to the business partners and management as appropriate Establish a strong working relationship with each client based on clear expectation-setting and mutual trust building. Ensure clients ' requirements and business objectives are defined clearly that they are well understood by the entire project team Proactively consult clients on best practices and necessary system and process changes to achieve implementation milestones and goals Possess working knowledge of the full Paycor product suite to make connections across services and provide consultation of best practices and system utilization in multiple human capital management disciplines Work in coordination with non-client facing Implementation team members to ensure accurate database configuration Test client data and Paycor system configuration to ensure proper functionality and quality; resolve data discrepancies as a result of testing and/or initial production activity within the software Investigate, analyze and recommend solutions for clients ' issues; collaborate with Implementation leadership and Technical Support staff to eliminate recurring issues Maintain accurate project status in Paycor project management software; provide real time updates as needed to project stakeholders; proactively identify and mitigate project risks Conduct face-face telephone/web-based and/or face-face system review sessions with new users Work closely with sales partners to ensure client expectations are being met; provide technical expertise to support the Sales team when needed Transition clients to ongoing Client Services Support resources upon successful implementation Certified in all industry certifications Manages a complex client base that includes Broker relationships, Multi-FEIN, and key industry verticals. Act as an Onboarding Ambassador to train new team members Other duties as assigned
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements are representative of the knowledge, skill, and/or ability required. Four-year degree or equivalent experience At least three years’ experience in a client-facing position; prior implementation, project management or business to business sales experience a plus Proven track record of successfully managing projects while meeting organization goals Knowledge of human capital software preferred Demonstrated proficiency with PC software with emphasis on Microsoft Office Suite and web tools for conferencing and training Strong communications and interpersonal skills Demonstrated organizational and time management skills Flexibility in scheduling to meet client needs with short turnaround Ability to manage project completion with tight deadlines Ability to work efficiently and effectively on project teams
Paycor Total Rewards
We are proud to provide best-in-class benefits delivering a personal and professional experience that meets you where it matters most - the well-being of you and your loved ones.
Highlights include:
A flexible virtual-first work philosophy An initial equity award in Restricted Stock Units (RSUs) for all new Associates and on-going award opportunities to participate in the value created through Paycor's growth 401(k) with $.65 match for every dollar contributed up to 6% of eligible pay Generous paid time off in addition to 10 paid holidays (including YOUR Holiday to celebrate a day or holiday you hold special) Three medical plan options – including a $0 cost option and travel & lodging support to ensure access to medical care Paid leave for birth parents, non-birth parents, elder caregivers, and military support Sabbatical opportunities for tenured Associates Employee Stock Purchase Plan, which enables you to buy PYCR stock at a 15% discount Inclusive and accessible Employee Assistance Program (EAP) to help with everyday challengesWe also offer competitive compensation determined by each individual's relevant experience, skills, and education. We anticipate the base pay for this position to be between $64,680-$110,424. In addition to base pay, Paycor Associates are eligible for either a performance-based annual bonus or commission, depending on their position. If your desired salary falls outside of these rates, we hope you'll still apply as there may be other positions that better align.
For more information about our total rewards, please visit www.mypaycorbenefits.com.
If you need assistance or an accommodation during the interview process due to a disability, please email us at interviewaccommodations@paycor.com. This information will be treated as confidential and used only for the purpose of determining an appropriate accommodation for the interview process.
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