As passionate about our people as we are about our mission.

What We’re All About:

Q2 is proud of delivering our mobile banking platform and technology solutions, globally, to more than 22 million end users across our 1,300 financial institutions and fintech clients.  At Q2, our mission is simple: Build strong, diverse communities by strengthening their financial institutions. We accomplish that by investing in the communities where both our customers and employees serve and live.

What Makes Q2 Special?

Being as passionate about our people as we are about our mission. We celebrate our employees in many ways, including our “Circle of Awesomeness” award ceremony and day of employee celebration among others! We invest in the growth and development of our team members through ongoing learning opportunities, mentorship programs, internal mobility, and meaningful leadership relationships. We also know that nothing builds trust and collaboration like having fun. We hold an annual Dodgeball for Charity event at our Q2 Stadium in Austin, inviting other local companies to play, and community organizations we support to raise money and awareness together.

Q2 is seeking a Senior Implementation Engineer to be responsible for implementing Q2’s eBanking Solutions in order to align with the business requirements of our customers during US hours(5:00pm IST-2:00 am IST).  You will be exposed to a highly customizable product on multiple platforms that are configured/engineered differently for each customer.  Must be exceptionally detail-oriented, process driven and an energetic self-starter who can work independently and in a group setting. This role will also interface directly with clients to manage questions and issues during a project. This work is performed out of our Implementations Solution Center in Austin and does not require travel. 

RESPONSIBILITIES:

Partner with clients and internal teams to understand business requirements and direct the configuration dutiesDevelop and perform quality assurance check points within your team to ensure quality and timely deliveryTake ownership of your team’s business results by developing and leading training and execution plansMonitors and impacts key metrics and efficienciesProblem-solve routine to complex issuesEstablish strong working and strategic relationships to socialize initiatives and get buy-in across functionsProvide Level 2 and 3 support to other team membersCreate and implement tools that increase quality, security and productivity Track status and provide updates in relation to overall implementation processResponsible for ensuring that all security, availability, confidentiality and privacy policies and controls are adhered toWork closely with Development and other teams to ensure client satisfaction and on-time delivery

 

EXPERIENCE AND KNOWLEDGE:

Bachelor’s Degree in related field or equivalent experienceTypically requires 5+ years of related work experienceStrong MS SQL skills: Understanding of DB Design and TSQL query language as related to Enterprise software configuration, installation and debuggingOperating System, Hardware configuration and Network troubleshooting skills required with packet analysis valuedConfiguration and deployment experience with Web ServicesSome knowledge of HTML helpfulData migration experience a plusVMware experience valuableExperience with Python and other scripting languagesFamiliarity with iOS and Android mobile applications platforms helpfulStrong troubleshooting, diagnostic and analytical skills.Attention to detail, exceptional follow-through, the ability to prioritize, stay organized, and multi-task in a fast-paced environmentA relentlessly positive dispositionExcellent people and teamwork skills with a drive for ownership of activities with a focus on successful completion.Ability to train individuals 1-on-1 and in a classroom environmentThe ability to remain calm, diplomatic, and cooperative under stressful conditionsStrong written and oral communication skills including communication of technical concepts to non-technical individualsFinancial Services and Enterprise Software experience beneficial but not required

This position requires fluent written and oral communication in English.

Health & Wellness

Hybrid Work Opportunities

Flexible Time Off 

Career Development & Mentoring Programs 

Health & Wellness Benefits, including competitive health insurance offerings and generous paid parental leave for eligible new parents 

Community Volunteering & Company Philanthropy Programs 

Employee Peer Recognition Programs – “You Earned it”

Click here to find out more about the benefits we offer.

How We Give Back to the Community:

You can learn more about our Q2 Spark Program, Q2 Philanthropy fund, and our employee volunteering programs on our Q2 Community page. Q2 supports dozens of wide-reaching organizations, such as the African American Leadership Institute, and The Trevor Project, promoting diversity and success in leadership and technology. Other deserving beneficiaries include Resource Center helping LGBTQ communities, JDRF, and Homes for our Troops, a group helping veterans rebuild their lives with specially adapted homes.

At Q2, our goal is to be a diverse and inclusive workforce that fosters mutual respect for our employees and the communities we serve. Q2 is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.