Job Title

Purpose of the Role:

Senior Project Implementation Specialist is a hybrid customer-facing role ensures that customers and Amadeus teams stay aligned with the solution being implemented and are informed of the project status at every step.

Imagine an airline signing a new distribution contract with Amadeus: their first practical experience of NDC in Amadeus will be guided by Senior Project Implementation Specialist! The Airline’s satisfaction with the delivery process will be a key component of their overall relationship with Amadeus.

You don't need to be a developer or an account manager for this role. If you're comfortable with both technical and commercial contexts and can dive deeply into complex functional issues to provide clear insights for customers and communicate key business requirements to internal colleagues, this opportunity is for you!

Main Responsibilities:

Project Leadership: Lead key customer projects from signature to cutover, piloting new industry features and acquiring functional expertise (e.g., NDC-X for Airlines, EDIFACT projects, Anytime Merchandising).

Customer Coordination: Act as the customer-facing coordinator throughout the implementation project.

Reporting: Ensure accurate and timely reporting on project status. Drive projects to a timely and successful conclusion.

Handover Coordination: Coordinate and perform the functional handover to regional implementation teams, enabling them to manage recurring implementation project activities autonomously.

Representation: Represent the department in customer meetings and in cases of major functional or operational issues, in coordination with Solutions and Development teams.

Relevant Experience:

Relevant Experience in Project management or Product Implementation or integration or related roles.

Preferred working for an Airline or in the travel industry.

Being highly organized is essential.

Building relationships with customer is crucial as most of our customer value trust, even during hard conversations, such as informing them about project delays.

Excellent written and oral communication skills, including presenting to large, diverse audiences. Fluency in English is a must.

Relevant degree or Diploma in Computer Science, Management, Project Management or related course.

What we can offer you ?

🎯 A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.

🌎 A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.

🎓 Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.

🤗 A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.

💰 A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.

🌟 A flexible working model - We want our employees to do their best work, wherever and however it works best for them.

🌈 A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.

📈 A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Diversity & Inclusion

Amadeus aspires to be a leader in Diversity, Equity and Inclusion in the tech industry, enabling every employee to reach their full potential by fostering a culture of belonging and fair treatment, attracting the best talent from all backgrounds, and as a role model for an inclusive employee experience.  

Amadeus is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to gender, race, ethnicity, sexual orientation, age, beliefs, disability or any other characteristics protected by law.