Celebrated as the #2 Top Workplace in the D.C. region for 2024 by The Washington Post, Goodwin Living is more than a team – it's a global family of individuals who represent more than 65 countries. Goodwin Living ranks #2 thanks to team members who respond to an annual survey conducted by a neutral, third-party resource. Here are some reasons they honor us with this ranking: Embracing Diversity: Our strength is in our diverse team from over 65 countries, fostering an inclusive and vibrant culture that values every voice.  Growth and Opportunities: We bolster personal and professional development, offering myriad opportunities, from on-the-job training to mentorship programs and financial support, to help you reach your full potential.  Valuing Our Team Members: By prioritizing team member satisfaction, we create a fulfilling work environment with competitive benefits, work-life balance, and recognition programs, ensuring our team feels appreciated and valued.  About the Position Provide prompt and accurate technical support for computer systems and software. Assist team members with technical issues and deliver effective solutions. Communicate clearly with both team members and management to understand and resolve problems. This role encompasses 1st and 2nd tier support, both remotely and on-site. Additionally, assistance with systems and network administration as needed. Job Duties Diagnose, configure, maintain, and troubleshoot hardware and software issues. Handle 1st and 2nd tier help desk requests. Assist in supervising and training 1st tier staff. Install and configure computer workstations. Assist team members with computer hardware and software problems. Maintain the inventory of hardware and software. Install and troubleshoot printers. Create new user accounts in Active Directory and other applications. Perform software installations and upgrades. Maintain phone system databases (PBX, voicemail, and call accounting). Address phone issues for residents and staff. Configure and secure Apple iOS devices. Participate in emergency on-call rotation with IT staff. Job Qualifications 3 to 5 years of experience in tier 1 support or equivalent experience. Extensive expertise in Windows workstation operating systems. Basic understanding of Windows server operating systems. Familiarity with wired and wireless networks. Knowledge of IP phone systems and management. Basic understanding of network switches. Experience with Kace SMA (preferred). Microsoft Certified Professional (Windows 11 or Server 2016 or newer) (preferred). CompTIA A+, Network+, and Security+ certifications (required). Proven experience in IT support or a similar role. Strong knowledge of various operating systems and software applications. Ability to supervise and mentor a team. Familiarity with network troubleshooting and hardware maintenance. Experience with Active Directory and user account management. Proficiency in installing and upgrading operating systems and software. Knowledge of phone system databases (PBX, voicemail, and call accounting). Ability to configure and secure Apple iOS devices. Willingness to participate in emergency on-call rotation. A sampling of our many benefits! We’ve got you covered with incredible benefits, whether you work full-time, part-time, or PRN (as needed). Here’s a glimpse of what we offer to Full-Time team members: Paid Time Off Health/Dental/Vision Insurance DailyPay: Work and get paid the same day! Tuition Assistance for Career Development Student Loan Repayment Program Financial assistance with U.S. Citizenship application or DACA Renewal Tutoring for ESL, Citizenship Test & GED Staff Emergency Grants Retirement Plan- 401(k) Free Meals, Access to a Fitness Center, Pool, and More About Goodwin Living At Goodwin Living, we can all find work with purpose! As a nonprofit senior living and healthcare organization based in Alexandria, Virginia, we are driven by our mission: to support, honor and uplift the lives of older adults and those who care for them. Our commitment to our team members is written directly into that statement. We create an enriching and supportive work environment that has inspired our team members to vote us into the Washington Post Top Workplace rankings since 2019, and they made us #2 in 2024! Goodwin Living is an Equal Opportunity Employer and an AARP Employer Pledge Signer. We take pride in our inclusive work culture that values diversity and fosters talent. With us, you are more than just a team member; you are part of a community committed to excellence and continuous learning.