Description 3 Days Hybrid from any of our locations in RI, Iselin NJ, Westwood or Medford MA, Charlotte NC, Dallas TX or Phoenix AZ Role is not relocation eligible. At Citizens, we’re more than a bank! Here, you’ll experience new things, create new opportunities, think beyond your role and make an impact! As a Sr. M365 Engineer, you will work alongside and mentor a group of talented engineers as you pursue a broad range of initiatives. By leveraging your technical skills and thirst for innovation, you will produce modern technologies that will ensure Citizen’s market leadership. As a future leader, you will work on multiple solutions spanning our consumer banking applications. Most importantly, as a part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself! The Colleague Technology Collaboration Services Engineer performs a critical role in defining and implementing the end user delivery strategy. This role within the Colleague Technology Services department offers the opportunity to be part of the collaboration and productivity technology across the enterprise. Position Overview: We are seeking a highly skilled and motivated Microsoft M365 Engineer to join our dynamic team. The ideal candidate will have a strong background in engineering new solutions within the Microsoft 365 (M365) ecosystem, including key platforms such as M365 Copilot, Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform. This role requires an individual who can learn independently and collaborate effectively with team members. Qualifications: · 5 to 10 years and expert knowledge in many areas of the role’s technology focus including service design, monitoring, alerting, management, integration & migration, backup & disaster recovery, in a large, geographically distributed organization with multiple data centers. · Bachelor's degree in Computer Science, Information Technology, or a relevant certifications. · Technical Expertise: Strong knowledge of Microsoft 365 services, including M365 Copilot, Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform. Knowledge of scripting languages such as PowerShell and Python. · Strong communication and interpersonal skills, with the ability to collaborate effectively with various stakeholders. Key Responsibilities: · Solution Engineering: Design, build, and implement innovative solutions using Microsoft 365 services, ensuring they meet business requirements and industry best practices. · Platform Management: Administer and optimize key M365 platforms, including Exchange Online, SharePoint Online, Teams, OneDrive, and Power Platform. · Collaboration: Work closely with cross-functional teams to gather requirements, provide technical guidance, and ensure successful project delivery. · Architectural Duties: Perform light architectural tasks, such as drafting solution designs, creating technical documentation, and developing implementation plans. · Continuous Learning: Stay up-to-date with the latest M365 features, updates, and industry trends to continuously improve and innovate solutions. · Troubleshooting and Support: Provide advanced troubleshooting and support for M365-related issues, ensuring minimal disruption to business operations. · Security and Compliance: Implement and maintain security and compliance policies within the M365 environment to protect organizational data. · Agile methodologies: Working within POD structure, through interactive development cycles, continuous improvement and focus on colleague feedback. · Consult: Engagement with our business units, helping to further capture and support their technologies needs. Pay Transparency The salary range for this position is $ 122,400 - $ 183,600 per year plus an opportunity to earn an annual discretionary bonus. Actual pay is based on various factors including but not limited to the work location, and relevant skills and experience. We offer competitive pay, comprehensive medical, dental and vision coverage, retirement benefits, maternity/paternity leave, flexible work arrangements, education reimbursement, wellness programs and more. Note, Citizens’ paid time off policy exceeds the mandatory, paid sick or paid time-away policy of very local and state jurisdiction in the United States. For an overview of our benefits, visit https://jobs.citizensbank.com/benefits . Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity Citizens, its parent, subsidiaries, and related companies (Citizens), provides equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability, or history or record of a disability, ethnicity, gender, gender identity or expression, transgendered and transitioning individuals, genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. At Citizens we are committed to fostering an inclusive culture that enables colleagues to bring their best selves to work every day and where all are expected to be treated with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. We perform our best so we can do more for our customers, colleagues, communities and shareholders. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth Background Check Any offer of employment is conditioned upon the candidate successfully passing a background check, which may include initial credit, motor vehicle record, public record, prior employment verification, and criminal background checks. Results of the background check are individually reviewed based upon legal requirements imposed by our regulators and with consideration of the nature and gravity of the background history and the job offered. Any offer of employment will include further information. 03/25/2025