Job description

We’re always looking to connect with talented individuals and we’re excited to connect with people who share our passion for delivering great service. While we don’t have any current job openings right now, we invite you to apply and be considered for one of our future roles!

What you will be doing:

Our Insight Analysts develop and maintain analytics categories and provide report/analysis of contact volumes and customer experience. 

 

 Analytics Category Creation and Maintenance

Develop and establish analytics categories to organize and classify data effectively. Ensure thorough documentation of analytics categories, including definitions, criteria, and usage guidelines. Conduct regular tests and validation checks to ensure the accuracy and reliability of analytics categories. 

Data Interpretation and Reports Generation

Generate reports and provide feedback to management on contact trends, performance metrics, and areas of improvement. Analyze data to identify trends, patterns, and insights. Analyze advisors' incidents and provide actionable feedback to the operations team for coaching and improvement. Identify and report any system issues or anomalies affecting data accuracy or integrity. 

Create Actionable Business Insights

Translate complex data into visuals and presentations Develop comprehensive insight analysis and reports to support the direct manager and wider CI stakeholders in understanding business performance and opportunities for improvement.

Who we are looking for:

An experienced user of Analytics toolkits as well as Microsoft products such as Office365 / Excel / PP / Word

Able to quickly upskill on the services being offered and the processes as well as proficiency in tools navigation Have an analytic approach and be detail orientated, able to identify root cause, trends, and themes Be an excellent communicator (English) across all levels with collaborative and inclusive approach Fluent English verbal and written communication skills Ability to multi-task and deliver on assigned tasks and responsibilities, able to manage your time in an efficient way To be flexible and adaptable to change in schedule shifting, tasking needs, etc. Proactive and thrive in a fast paced environment

What we offer:

Our roles offer more than just a job, you’ll become part of the William Hill family! We have created an environment where our people can thrive. Check out some of the fantastic benefits on offer:

Financial: Competitive salary and bonus schemes. Hybrid working: Our employees can work from home up to 40% of the time with 60% of office time built in to ensure we get some face-to-face collaborative team time - and the chance for a coffee and a catch-up! Paid Time Off (Service incentive leave): You’ll be entitled to 30 days leave on an annual basis, and an extra day for your birthday. Health & wellbeing: Tools and services to help support your well-being, including support with mental health and financial education. Healthcare: We prioritise your health and well-being, offering comprehensive healthcare benefits.

More about evoke

We’re a business that embraces change and progress. The power behind big name brands William Hill, 888 and Mr Green, evoke is the new name for 888 Holdings. Marking a new sense of purpose, direction and ambition for the business, there couldn’t be a more exciting time to join us as we accelerate our journey to bring even greater delight to our customers. That’s the future. That’s evoke.

At evoke, you’ll benefit from flexibility and a culture built on trust. We’ll give you the space to be yourself and we’ll invest in your future to help you develop your unique strengths and build a career that’s right for you.

Apply 

At evoke, we prioritize diversity, equity, and inclusion for the benefit of our company, employees, and communities. We foster a welcoming and safe workplace that values all forms of diversity and provides opportunities for growth.

Sound good? Then you belong at our place! The first step in the recruitment process is kickstarting your application, followed by an initial screening call and an interview stage.

 

Apply today to kickstart your application with the evoke Family!