The Opportunity:

In this role, you will report to the Supervisor, Onsite Services and will work closely with the Avantor’s Lab and Production Services team of over 1,500 on- and off-site expert personnel – and our customers – to perform customized, mission-based lab work and research protocols that help return time back to science.

Location:  Cambridge, MA  

Shift: Mon – Fri, 7:30 am – 4 pm

Wage Range: $26 - 29 per hour

Benefits:

Health and Wellness: Medical, Dental, Vision and Wellness programs (eligible for medical coverage on day 1)

Time Off: Paid Time Off (PTO), and Company paid holidays,

Financial Well Being: Spending Accounts: Flexible Spending Account (FSA), Health Savings Accounts (HSA), commuter benefits, 401(k), tuition assistance, employee stock purchase plan discount,

Added Protection Coverage: To include critical illness, hospital indemnity, accident, legal, identity theft protection, pet, auto and home insurance,

Recognition: Celebrate your peers and earn points to redeem on gifts and products.

What we’re looking for: 

4 years' experience in customer services, purchasing, and/or account management required.

High school diploma or GED required.

Intermediate Microsoft Excel skills required.

Knowledge of ERP Systems.

Excellent customer service skills including a professional can do demeanor is a must have.

Basic purchasing and inventory knowledge required.

High regard for safety, quality and adherence to protocols, policies, and procedures.

Must be flexible, adaptable, and multi-task oriented.

Ability to self-manage, motivate others, and be forward thinking.

Strong verbal and written communication skills in order to interact with both customers and various departments within Avantor.

Associate degree or undergraduate degree in business or science related field is preferred.

Previous experience managing associates is preferred.

Spill containment, IATA, DOT, and Hazwoper training a plus.

GMP and GLP training a plus.

CPR training and OSHA Right to Know preferred.

Inside sales experience and cross-referencing skills are a plus.

Proven time management, forecasting knowledge, and/or expediting experience.

Strong problem-solving & analytical skills.

Solid written and verbal communication skills.

Excellent customer service skills; display a professional can-do attitude.

High regard for safety, quality, and site/customer protocols, policies, and procedures.

Must be flexible, motivated, and have the confidence to act independently.

Able to safely lift 50lbs minimum.

How you will thrive and create an impact:  

Avantor’s Lab and Production Services team is a crucial part of the Avantor Services group serving over 500 customers in biopharma, pharmaceutical, educational, industrial, and high-tech industries with customizable, flexible solutions and end-to-end laboratory operations support.
 

In this role, you will:

Be responsible for inventory management of consumables and chemicals including documenting inventory movement by recording additions, disbursements, adjustments, losses, and removal of items and accurate inventory control, processing requests leading to inventory movement on and off site and fulfilling customer metric reporting.

Prepare inventory reports by collecting and analyzing information on stock usage.

Maintain inventory operations by following policies and procedures as well as reports any changes as needed.

Monitor slow moving and dead inventory, conduct cycle counting, yearly physical inventories, and reporting.

Provide daily customer service functions and communicates with the customer relative to inventory management.

Purchasing functions including but not limited to back-order reporting and expediting, direct factory shipments, 3rd party support, managing quotes, document control, records maintenance, and resolving open invoices or pricing issues.

Provide a high-level of customer service related to functions including but not limited to order entry, reporting, maintaining metrics, and cost savings tracking.

Glass Washing and Autoclaving.

Shipping (IATA/DOT), receiving, internal deliveries, coordination activities such as shipping customer material, handling routine issues, operating basic warehouse equipment, entering shipping information into the customer computer system, and equipment inspections.

Handle hazardous material and prepare shipping documentation and packaging requirements.

Metrics collection and validation.

Freezer and chemical management and support.

Manage consigned, non-consigned, customer owned, and 3rd party inventory.

Utilizes Avantor and customer computer systems (SAP, Citrix, Intranet, Avantor Inventory Management Systems, ChemSW, and customer specific systems) in fulfillment of job duties.

Meets goals and objectives: safety, performance, and quality.

Documents change management.

Updating and maintaining Standard Operating Procedures.

Other duties as assigned.

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position. Avantor is proud to be an equal opportunity employer.

Why Avantor?

Dare to go further in your career. Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.
 
The work we do changes people's lives for the better. It brings new patient treatments and therapies to market, giving a cancer survivor the chance to walk his daughter down the aisle. It enables medical devices that help a little boy hear his mom's voice for the first time. Outcomes such as these create unlimited opportunities for you to contribute your talents, learn new skills and grow your career at Avantor.
 
We are committed to helping you on this journey through our diverse, equitable and inclusive culture which includes learning experiences to support your career growth and success. At Avantor, dare to go further and see how the impact of your contributions set science in motion to create a better world. Apply today!

EEO Statement:

We are an Equal Employment/Affirmative Action employer and VEVRAA Federal Contractor. We do not discriminate in hiring on the basis of sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

If you need a reasonable accommodation for any part of the employment process, please contact us by email at recruiting@avantorsciences.com and let us know the nature of your request and your contact information. Requests for accommodation will be considered on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

For more information about equal employment opportunity protections, please view the Equal Employment Opportunity is THE LAW Poster, EEO is the Law Poster Supplement, and Pay Transparency Non-Discrimination Provision.

3rd Party Non-Solicitation Policy:

By submitting candidates without having been formally assigned on and contracted for a specific job requisition by Avantor, or by failing to comply with the Avantor recruitment process, you forfeit any fee on the submitted candidates, regardless of your usual terms and conditions. Avantor works with a preferred supplier list and will take the initiative to engage with recruitment agencies based on its needs and will not be accepting any form of solicitation.