What you will do:
Collections & Dispute management:
Contact all assigned customers via phone and email to ensure that payment is received as per agreed terms
Complete daily worklist, follow all appropriate steps as per collection strategy set up in system
Liaise with internal stakeholders (Customer Service/Pricing/ Sales) to provide an update on assigned portfolio of customers
Reconcile customer accounts and work with Back Office on keeping customer's account clean and tidy
Obtain from customer payment information and share this information with Back Office to proceed with clearings in ERP
Negotiate and prepare payment agreements as an alternative payment option for customers
Escalate collection issues timely and properly
Resolve disputed invoices by regular interactions with commercial team
Credit:
Liaise with Credit team to ensure that credit limits are assigned correctly and there are no blocked orders
Bad debt:
Reduce provisioned amount by active collections
Prepare bad debt calculation file and perform individual assessment based on portfolio’s knowledge
Continues Improvement:
Contribute to continuous improvement initiatives within the O2C function, ensuring that improvements are incorporated in the work routine
Keep maintaining internal process documentation and updating it once this is required
Others:
Comply with all internal control procedures to ensure accurate financial records
Provide internal/external auditors with selected samples and collaborating with them directly
Contribute to accurate customer master data elements
Prepare regular & ad hoc reports for various stakeholders
What you need :
BS/BA in Business Administration, Accounting, Finance or related field
Advanced MS Office skills
Fluent spoken and written English (additional language as per requirement)
Experience on collection-related systems (SAP, Oracle, AR Cloud solutions or others)
Experience:
Between 2 and 4 years of I2C experience
Other requirements:
Ability to work well with cross-functional teams and multi-task
Good communication (verbal and written) and interpersonal skills, attention to detail and ability to communicate complicated issues effectively
Demonstrated ability to perform consistently under varying business pressure as well as ability to adapt to a quickly changing environment
Effective problem-solving skills
Travel Percentage: 10%