Senior IT Analyst for Mainframe Reporting
At Ensono, our Purpose is to be a relentless ally, disrupting the status quo and unleashing our clients to Do Great Things! We enable our clients to achieve key business outcomes that reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up with continuous change and embrace innovation.
We can Do Great Things because we have great Associates. The Ensono Core Values unify our diverse talents and are woven into how we do business. Honesty, reliability, curiosity, collaboration, and passion are the key to achieving our purpose.
About the role and what you'll be doing:
• Monitor and maintain all production jobs related to SAS/MXG.
• Analyze the mainframe reporting infrastructure and make process improvement recommendations to leadership.
• Build and maintain a strong relationship with key external customers and internal Ensono stakeholders.
• Engage with leadership to assist with the creation and updates to process and procedure documentation for the SAS/MXG reporting infrastructure.
• Provide reporting of the Key Performance Indicators for assigned mainframe service levels.
• Verify scalability of system and workload data for service solution
• Collaborates with application groups to understand service solution design and data flow of system components.
• Interact with various support processes including incident management, event management, problem management, availability, capacity and change management.
• Respond to client and key stakeholder on any problem with your assigned responsibilities in a timely manner.
• Prioritize multiple issues based on the priority of the ticket then update ticket with clear, concise and detailed documentation, including all communications regarding work, emails, phone calls and service attempts.
• This position does not have direct reports but may mentor less experienced associates in the role.
We want all new Associates to succeed in their roles at Ensono. That's why we've outlined the job requirements below. To be considered for this role, it's important that you meet all Required Qualifications. If you do not meet all of the Preferred Qualifications, we still encourage you to apply.
Required Qualifications:
• Bachelor's Degree or 4 years of relevant work experience
• IBM Sub Capacity Reporting Tool (SCRT) experience a plus
• Broadcom ISV SCRT experience a plus
• Expertise with IBM Utilities
• ITIL Foundation Certification a plus
• Fully functional and self-directed
• Provides formal mentorship
• High complexity assignments- owner
• Moderate complexity assignments - owner (1 or >)
• Low complexity assignments - provide oversight/review.
• An eye for detail is a must.
Preferred Qualifications:
• Leadership experience and the desire to mentor others
• SAS ODS experience is strongly preferred
Why Ensono?
Ensono is a place to make better happen – for our clients and for your career. You can do great things through innovation or collaboration, by learning or volunteering, or to promote diversity and inclusion. You can do great things for your own health or for a healthier planet. Whatever it means to you to do great things we want Ensono to be the place you can do it.
We are a client-facing business, but we do encourage clients to allow us to work remotely most of the time so if you are not required to be on client site, you can choose to work from home or in our Ensono offices.
Unlimited Paid Days Off Two health plan options through Blue Cross Blue Shield 401k with company match Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts Depending on location, ability to take advantage of fitness centers Wellness program Flexible work schedule
Ensono is an Equal Opportunity/Affirmative Action employer. We are committed to providing equal employment to our Associates and building a diverse and inclusive workforce. All qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or other legally protected basis, in accordance with applicable law.
Pay transparency nondiscrimination statement/posting OFCCP’s pay transparency policy can be found on OFCCP’s website.
If you need accommodation at any point during the application or interview process, please let your recruiter know or email USTalentAcquisition@ensono.com.