Position Title: Senior Applications Support Analyst

About the Role:
This senior-level position provides advanced technical support and problem resolution for Ashley Furniture's global retail operations applications, serving as a technical expert for cross-functional teams.

Key Responsibilities:

Technical Support & Problem ResolutionLead investigation and resolution of High/Critical incidentsIndependently troubleshoot complex system and application issuesAnalyze logs, system data, and source code for root cause analysisWork with global vendors and development teams for service restorationLeadership & MentorshipGuide and support junior staff membersFacilitate inter-group technical discussionsManage offshore team handoversProcess ImprovementAuthor and maintain knowledge base articlesEnforce process and procedure standardsAssess incident priorities and change risksSupport production deployment processesCommunicationProvide clear, timely updates to stakeholdersManage customer expectations and experienceDocument technical solutions and processes

Required Qualifications:

3-5 years of IT experienceTechnical proficiency in:Current Server OSAzureIntuneNetworking

Education:

Bachelor's degree in IT related fieldOr 5 years equivalent experience

Work Environment:

Office-based positionOccasional retail store travel required