**Work Location:** Toronto, Ontario, Canada **Hours:** 37.5 **Line of Business:** Technology Solutions **Pay Details:** $76,800 - $115,200 CAD TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs. As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role. **Job Description:** We are seeking an experienced IT Business Analyst with a strong technical background in Windows 10 and Windows 11, SCCM (System Center Configuration Manager), and release/change management. The ideal candidate will have a proven ability to manage data entry, documentation upkeep, and schedule software releases across a large enterprise, while ensuring proper change management processes. This role requires strong communication skills, experience with tools like Confluence, Jira, and SharePoint, and familiarity with Agile methodologies and project management principles. **Key Responsibilities** : + **Windows OS & SCCM Management** : + Provide technical support and troubleshooting for Windows 10 and Windows 11 desktop environments. + Perform basic SCCM tasks such as managing collections, gathering reports for compliance + **Release & Change Management** : + Coordinate, manage, and schedule software releases and deployments, ensuring minimal disruption to end users and operational workflows. + Manage change requests and ensure compliance with change management processes, tracking and documenting changes effectively. + Collaborate with cross-functional teams to ensure smooth rollouts of new software, updates, and patches. + **Data Entry & Documentation** : + Maintain and update comprehensive records of software deployments, SCCM configurations, and release management activities. + Develop and maintain clear, detailed documentation for technical processes, change management workflows, and deployment strategies. + Ensure all documentation aligns with internal standards, is current, and accessible to relevant stakeholders. + **Collaboration & Communication** : + Act as a liaison between business stakeholders and technical teams to ensure the effective delivery of IT services. + Prepare and deliver regular updates on project status, release progress, and any incidents or issues encountered. + Work with IT teams to resolve problems, identify improvement opportunities, and streamline processes. + **Agile & Project Management** : + Work within Agile methodologies to manage multiple projects and priorities, ensuring efficient delivery and timely updates. + Assist with project planning, task prioritization, and managing timelines for software releases and change management activities. + Leverage tools such as Jira to track and report on project milestones, issues, and progress. + **Tool Management & Reporting** : + Utilize Confluence, Jira, and SharePoint to document processes, track tasks, and collaborate on projects. + Ensure appropriate project tracking within Jira, assisting with sprint planning and project timelines. + Manage SharePoint repositories for project documentation, ensuring all project resources and materials are accessible. + Utilize ServiceNow to create and track team incident records **Qualifications** : + **Education** : + Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field, or equivalent work experience. + **Experience** : + Minimum of 7 years of experience as an IT Business Analyst, with hands-on experience supporting Windows 10 and Windows 11 desktop environments. + Proven experience with SCCM management in an enterprise setting. + Experience in release management, change management, and project scheduling. + Strong experience with Confluence, Jira, and SharePoint for documentation, collaboration, and project tracking. + Exposure to Agile methodologies and project management processes is highly beneficial. + **Skills & Expertise** : + Knowledge of Windows 10 and Windows 11 operating systems, including troubleshooting and configuration. + Experience with release management, change management, and deployment scheduling. + Excellent data entry, documentation, and record-keeping skills. + Strong communication skills, with the ability to articulate technical issues to non-technical stakeholders. + Familiarity with Agile methodologies, Scrum, and project management tools (e.g., Jira). + Ability to collaborate effectively with cross-functional teams, both technical and business-oriented. + **Certifications** : + ITIL Foundation or related IT Service Management certifications are a plus. + Microsoft Certified Solutions Associate (MCSA) or other relevant certifications are desirable. **Who We Are:** TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues. TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you’ve got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we’re here to support you towards your goals. As an organization, we keep growing – and so will you. **Our Total Rewards Package** Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more (http://www.td.com/ca/en/about-td/who-we-are/benefits-of-working-at-td) **Additional Information:** We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home. Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements. **Colleague Development** If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we’re committed to helping you identify opportunities that support your goals. **Training & Onboarding** We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role. **Interview Process** We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call. **Accommodation** Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process. We look forward to hearing from you! **Language Requirement (Quebec only):** Sans Objet Federal law prohibits job discrimination based on race, color, sex, sexual orientation, gender identity, national origin, religion, age, equal pay, disability and genetic information.