About IT at Headway

Building a new mental healthcare system at Headway is only possible because of the scale and leverage that software can provide. The IT team at Headway is a small but mighty team using technology to build that future.

About the role

In this role, you’ll have the unique opportunity to be the builder and driver of our dedicated, in-house IT Engineering efforts. You will execute projects, both technically and organizationally, to tackle challenges as the company doubles in size over the next year or two.

Responsibilities:

Oversee and ensure optimal function of essential business applications, such as Google Workspace, Jira/Atlassian suite, and Slack. Manage application security through routine audits, and enforce best practices for access control. Develop and uphold procedures for employee lifecycle management, especially onboarding and offboarding processes. Maintain documentation for all core applications and processes. Address and resolve application-related incidents and service requests. Work collaboratively with cross-functional teams to enhance application configurations and workflows.

You may be a good fit if you:

Have 5+ years experience working in a SaaS-based IT environment Possess subject matter expertise in workflows and integrations, leveraging APIs to automate processes and reduce redundancy Have familiarity with strict compliance regulations, like HIPAA Are a hunter/gatherer, skilled at working with stakeholders to collect, synthesize and present solutions that meet business needs and drive efficiency across workflows Value project management, and plan work visibly and methodically Are a team player and welcome feedback with a growth mindset Stay up-to-date on the latest security and privacy best practices and requirements

You’ll love this role if you want to:

Work in a fast-paced startup environment. Collaborate with highly motivated, mission-driven teams striving to redefine access to mental health in America. Take projects from vision to reality in partnership with cross-functional teams, third-party products, and consultants.  Manage the tradeoff between speed and scalability in order to best empower the teams you work with. Measure the impact of your contributions through quantitative reporting methods that promote visibility into our impact and enable our team to make data-informed decisions.

Tools we use:

Identity and Access Management: Okta, Lumos Email and Messaging: Gmail and Slack Document Creation and Collaboration: Google Workspace, Confluence Credential Management: 1Password Ticketing: Jira Service Desk, ZenDesk, Jira Projects Project Planning: Jira Endpoint Management: JAMF, InTune, ChromeOS, Kolide

Our interview process

After you apply to Headway, here are some details of what to expect during the interview process.

Initial screen: You’ll connect with someone in recruiting so you can learn more about the team, Headway’s mission and exciting growth, and we can get a better idea of your background. First round: You'll meet with the IT Manager to discuss your previous experience, and do an initial technical screen. Final rounds: You’ll meet several team members for technical and non-technical interviews, and leave with a fuller picture of what it’s like to work at Headway. References and the Offer: Our favorite part of the process! We'll send over all of the details, including specifics on employee equity, and congratulatory messages from excited future team members!

The expected base pay range for this position is $152,150 - $179,000, based on a variety of factors including qualifications, experience, and geographic location. In addition to base salary, this role may be eligible for performance-based variable compensation and an equity grant, depending on the position and level.

We are committed to offering a comprehensive and competitive total rewards package, including robust health and wellness benefits, retirement savings, and meaningful ownership opportunities through equity. Compensation decisions are made holistically, ensuring fairness and alignment with market benchmarks while recognizing individual contributions and potential.

Benefits offered include: Equity compensation Medical, Dental, and Vision coverage HSA / FSA 401K Work-from-Home Stipend Therapy Reimbursement 16-week parental leave for eligible employees Carrot Fertility annual reimbursement and membership 13 paid holidays each year as well as a Holiday Break during the week between December 25th and December 31st Flexible PTO Employee Assistance Program (EAP) Training and professional development