Company:Qualcomm India Private Limited

Job Area:Information Technology Group, Information Technology Group > IT Engineering

General Summary:

• The candidate should have 5 years of relevant industry experience.
• Candidate in this role will be required to be working in 24x7 environment and comfortable working in different shift timings.
• Provide technical support with an emphasis on customer service for Linux, UNIX, networking, enterprise applications.
• Candidate will be required to take up calls / chats and work on incidents raised by end users inTicketing tool - ServiceNow.
• Manage incidents for numerous critical services supporting Qualcomm's hardware and software engineering environment globally the reliability and performance for the services.
• Provide technical support with an emphasis on customer service for Linux, UNIX, networking,
enterprise applications.

Task may include the following but not restricted to:

1. User maintenance tasks, including resetting passwords, creating users, disabling the automatic creation of users, and cleaning up files left open by former users.
2. Administrative operations, including setting the server security level, obliterating files to reclaim disk space, editing submitted change lists, verifying server integrity
3. Basic knowledge of server, storage path, commands to identify mounts, do network health check
4. Verify user access, verify site authentication
5. EDA tool experience will be a plus. Exposure to EDA industry tools such as Open Text ETX, LSF -load scheduler, E-commander, perforce are additional applications on which hands-on experience will be a plus
6. Use the existing technical SOPs and his / her domain expertise to resolve complex issues within the set SLA for the team

Minimum Qualifications:

• 3+ years of IT-related work experience with a Bachelor's degree.
OR
5+ years of IT-related work experience without a Bachelor’s degree.

Physical Requirements:
• Frequently transports and installs equipment up to 20 lbs.

Applicants: Qualcomm is an equal opportunity employer. If you are an individual with a disability and need an accommodation during the application/hiring process, rest assured that Qualcomm is committed to providing an accessible process. You may e-mail disability-accomodations@qualcomm.com or call Qualcomm's toll-free number found here. Upon request, Qualcomm will provide reasonable accommodations to support individuals with disabilities to be able participate in the hiring process. Qualcomm is also committed to making our workplace accessible for individuals with disabilities. (Keep in mind that this email address is used to provide reasonable accommodations for individuals with disabilities. We will not respond here to requests for updates on applications or resume inquiries).

Qualcomm expects its employees to abide by all applicable policies and procedures, including but not limited to security and other requirements regarding protection of Company confidential information and other confidential and/or proprietary information, to the extent those requirements are permissible under applicable law.

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If you would like more information about this role, please contact Qualcomm Careers.