About the Role As a Senior Executive - IT Infrastructure Engineer at iCar, you will play a key role in managing and maintaining our IT infrastructure to support business operations. This role encompasses IT asset management, system/application maintenance, user support, and handling basic network issues. You will also manage on-prem/cloud platforms and enterprise applications, ensuring seamless operations and alignment with organizational needs. Your-Day-to-Day IT Asset Management: + Oversee asset movement and maintain accurate data in the IT Asset Management (ITAM) system. + Manage laptop onboarding and offboarding processes, ensuring proper tracking and configuration. + Handle hardware requests, replacements, and inventory control. + System and Application Maintenance: + Administer user management, license management, and patch management for various systems and applications. + Maintain and integrate enterprise platforms, including Google Workspace, Jira, CRM, Manage Engine (MDM), and ERP systems. + Ensure the smooth operation of cloud platforms such as Azure, GCP, and AWS. Network Support: + Troubleshoot and resolve basic network issues to maintain connectivity and system reliability. + IT Support and Service Management: + Handle BAU (Business as Usual) IT support tickets, including incident resolution and service requests. + Provide timely support to end-users, ensuring minimal disruptions to daily operations. + Operational Excellence: + Ensure data accuracy and compliance across all IT systems. + Monitor system performance and implement improvements to enhance efficiency and reliability. Your-Know-How + Bachelor's degree in Information Technology, Computer Science, or a related field. + Minimum of 3 years of experience in IT infrastructure management. + Proficient in managing cloud platforms (Azure, GCP, AWS) and enterprise applications (Google Workspace, Jira, CRM, ERP). + Strong understanding of IT asset management and service management processes. + Basic knowledge of network troubleshooting and support. + Excellent problem-solving skills and the ability to prioritize tasks in a fast-paced environment. + Strong interpersonal and communication skills to work effectively across teams and with stakeholders.