Who We Are

In today’s work environment, employees use a myriad of devices to access IT applications and data over multiple networks to stay productive, wherever and however they work. Ivanti elevates and secures Everywhere Work so that people and organizations can thrive. 

While our headquarters is in the U.S., half of our employees and customers are outside the country. We have 36 offices in 23 nations, with significant offices in London, Frankfurt, Paris, Sydney, Shanghai, Singapore, and other major cities around the world.

Ivanti’s mission is to be a global technology leader enabling organizations to elevate Everywhere Work, automating tasks that discover, manage, secure, and service all their IT assets. Through diverse and inclusive hiring, decision-making, and commitment to our employees and partners, we will continue to build and deliver world-class solutions for our customers. 

Our Culture - Everywhere Work Centered Around You

At Ivanti, our success begins with our people. This is why we embrace Everywhere Work across the globe, where Ivantians and our customers are thriving. We believe in a healthy work-life blend and act on it by fostering a culture where all perspectives are heard, respected, and valued. Through Ivanti’s Centered Around You approach, our employees benefit from programs focused on their professional development and career growth. 

We align through our core values by locking arms in collaboration, being champions for our customers, focusing on the outcomes that matter most and fighting the good fight against cyber-attacks.  Are you ready to join us on the journey to elevate Everywhere Work? 

Why We Need You!

The Senior IT Knowledge Manager plays a key role in ensuring IT organizational knowledge is captured, stored and made available to identified audiences. This role ensures the knowledge assets are effective in enhancing productivity, performance and compliance. Ivanti is looking for an expert passionate about creating knowledge management strategies, fostering a culture of knowledge transfer, and building and overseeing knowledge management repositories.

About The Team

The Information Technology department is responsible for establishing, monitoring and maintaining information systems, security and services, including artificial intelligence solutions. Our group works collaboratively with other business units to document business requirements, then solves for those requirements through a variety of aligned platforms which make up our enterprise architecture.

What You Will Be Doing

Identifying and analyzing the knowledge needs of an organization Developing and implementing knowledge management strategies and processes Overseeing the IT organization’s knowledge management, SharePoint sites, LMS content, and other platforms used to store and share information Working with SMEs to research and create content on items such as, Troubleshooting KB articles, IT and security processes, new IT Applications, IT Onboarding topics, and Infrastructure design Converting highly technical information into articles appropriate for non-technical audiences to explain IT system processes, applications and architecture Organizing and implementing knowledge sharing sessions and training programs for staff members Monitoring and evaluating the effectiveness of knowledge management efforts and making necessary adjustments Collaborating with various departments to identify areas for knowledge capture and sharing Ensuring compliance with laws and regulations related to information management Supporting staff in the use of knowledge management tools and systems Providing feedback on effectiveness and utilization of the programs and tools

To Be Successful in The Role, You Will Have

Ability to articulate complex information clearly Ability to identify gaps in knowledge content and devise solutions to enhance Review large amounts of cross-functional content and implement knowledge initiatives Facilitate workshops and onboarding sessions IT Knowledge Manager Ability to adapt to changing environments and requirements Strong desire to stay relevant and learn new technologies 6+ years technical writing 3+ years in SharePoint or Confluence Familiarity with Azure DevOps, GitHub Prefer background with Ivanti and Ivanti products

Our Employer Commitment

This job posting will remain active until a qualified candidate is identified.

At Ivanti, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy (including childbirth, lactation and related medical conditions), national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information (including characteristics and testing), military and veteran status, and any other characteristic protected by applicable law. Ivanti believes that diversity and inclusion among our teammates is critical to our success as a global company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool.

We invite individuals of all backgrounds and abilities to apply. If you require assistance to optimize your interview experience, please contact us at recruiting@ivanti.com.