Responsibilities:

\n\n Support the EAS solutions hosted on-prem and on the cloud\n Implement standardized processes across teams\n Participate in major incident resolution\n Drive process optimization\n Improve operational metrics\n Communicate effectively with team members and customers through strong verbal, written and interpersonal skills\n Remain flexible to changes in priorities with the ability to multi-task\n\n

Technical Skillset:

\n\n Experience in Incident Management or Problem Management\n Knowledge of ITIL processes\n Excellent troubleshooting skills\n Ability to multi-task, prioritize conflicting demands\n Exposure to cloud technologies\n Exposure to multiple industry standard ticketing tools\n\n

Qualifications:

\n\n A University or college degree in a relevant discipline.\n ITIL Certification\n 5+ years’ experience in Application Support \n