re you looking for a supportive, collaborative workplace with great teams and inspiring leaders? You’ve come to the right place. We’re looking for ambitious people who share our values and want to make every day better for people around the world. If this sounds like you, and the career below sounds exciting, we’d like to hear from you.

Working Arrangement

Hybrid

Referral Bonus (if applicable)

Job Description

The Opportunity

The customer is the focus of everything we do, and millions of end users rely on our products daily. We believe in the value of empowering the Senior IT People Leader with the resources to solve critical problems for the future of our business, which is why we need you.

Manulife’s Information Systems is seeking for an individual who is obsessed with delivering value, is forward-thinking, and is up to the challenge of leading multiple groups of technologists that provide solution and services to MBPS and various Manulife Business Units.

Responsibilities

Oversee various technical teams either as a direct report or through a Team Leader.Develop Service Level Agreements with Manulife Business Units and provide means to monitor and improve the technology services delivery output.Deploy strategic and tactical initiatives and plans to deliver the different technical services requirements.Create, recommend, and deploy technology and process improvement tools, best practices and workflow improvements.Responsible for Service Delivery, Governance, Reports and Management Escalation for the Segment.Effectively communicate with business unit leaders and key stakeholders.Develop and maintain project plans, resource utilization schedules and budget materials for operational activities.Build and maintain High Performing teams

What motivates you?

You obsess about customers, listen, engage and act for their benefitYou think big, with curiosity to discover ways to use your agile mindset and enable business outcomesYou thrive in teams, and enjoy getting things done togetherYou take ownership and build solutions, focusing on what mattersYou do what is right, work with integrity and speak upYou share your humanity, helping us build a diverse and inclusive work environment for everyone

We are looking for someone with:

A Degree in Computer Science, Engineering, Information Technology, or a similar course.At least 3-5 years of Progressive IT Supervisory or Manager Experience.Experience in overseeing large teams with complex IT technologies.Experience in Application Management and/or DevelopmentExperience leading process improvement and automationsStrong IT Service Management background with experience in Shared or Managed Services, including portfolio management, contracts and SLA management, resource management and capability building.Experience in managing finances, costs, revenue and budget.Proven project management & planning skills; balances strategic skills with tactical execution skillsAbility to function as an organizational change agent and see beyond current situations towards enterprise-wide process and systems improvementsStrong communication skills - verbal, written & presentation; ability to adapt content to various audiences; communicates effectively at all organization levelsProven interpersonal skills: ability to build relationships, engage and influence others, work with a diverse internal and international customer baseFlexibility to work mid/night shift.Preferred: ITIL Certifications, Lean or Agile Qualifications

What can we offer you?

A competitive salary and benefits packages.A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.A focus on growing your career path with us.Flexible work policies and strong work-life balance.Professional development and leadership opportunities.

Our commitment to you

Values-first culture
We lead with our Values every day and bring them to life together.Boundless opportunity
We create opportunities to learn and grow at every stage of your career.Continuous innovation
We invite you to help redefine the future of financial services.Delivering the promise of Diversity, Equity and Inclusion
We foster an inclusive workplace where everyone thrives.Championing Corporate Citizenship
We build a business that benefits all stakeholders and has a positive social and environmental impact.

Every career at Manulife/John Hancock provides the opportunity to learn new skills and move your career forward. Ready to make an impact somewhere? What are you waiting for? Apply today.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Working Arrangement

Hybrid