Delivers a highly efficient, effective and available services to the business according to agreed business requirements and service levels within specialist areas of expertise, including but not limited to;Architect level knowledge of the Azure cloud platform.Provide Incident, Problem, Change, Knowledge, Event Management, Monitoring and Request Fulfilment capabilities within the Infrastructure Team.Management of all relevant documentation including Global and local network diagrams, technical documentation, high-level and low-level solution design documents, Knowledge documents, procedure documents, change control, test plans and transition plans.Provides technical expertise to support the correct application of operational proceduresContinuous Service Improvement – Benchmarking, performance monitoring ensuring that all infrastructure and services are configured/managed to optimum levels.Acts as 4th Level escalation point of contact with regards to Change, problems and incidents and see them through to resolution, managing suppliers where required.Assists with the configuration management and auditing of all infrastructure Services.Produce detailed documentation and conduct knowledge transition to other teams as requiredActs as SME as part of project team for IT project delivery.Provides solution and architecture solution designs.Accountabilities:Perform effective Incident, problem and change management functions with regards to assigned servicesPerforms day-to-day activities and checks as part of the on-going maintenance of the assigned services and that they are carried out in a timely manner as well as ensuring that a forward schedule of maintenance and upgrades are implementedEscalation into suppliers as and when requiredMaintains and manages full lifecycle for compute and storage components both physical and cloudPerforms auditing of Infrastructure both physical & cloudDelivery of end to end delivery of technical change. This could be in the form of Projects, Continuous Service Improvements, Enhancements, Implementations and Technical refreshesEnsure that effective system performance/capacity monitoring for all compute and storage servicesParticipate in/host post implementation/major incident reviewsKey Performance IndicatorsInfrastructure availability and mean time between failuresResponse times to issues/mean time to repairService continuity test successPolicies, procedures and other related documentation are up to date for team’s servicesContinual service improvementsProvides accurate and punctual regular and periodic reports, as requiredNo significant security breaches and audits report have appropriate security measuresProject deliverablesSLA achievement for incident, request, problem and change 

 

 

Essential: 

 

In-depth understanding of Azure platform administration and architecture.Planning, configuring, administering, and troubleshooting the cloud environmentCollaborating with other roles to deliver Azure networking, security, database, application development, and DevOps solutionsSolid current working knowledge of IaaS & Storage services within Azure including Blob, Disk and Table storage.Troubleshooting and resolving Azure services-related issuesConfiguring Azure services to meet the needs of the organizationSetting up private and public cloud environmentsBalancing and deploying workloadsImplementing and managing cost-effective cloud systemsPowerShell ScriptingGood understanding of Active Directory, DNS, WINS, DFS, GPOFirm understanding of network technologies, IP v4 / SubnettingExperience analysing, troubleshooting, and providing solutions for technical issuesDemonstrable experience of building strong and productive relationships with key business customersAble to communicate up and down the management chain, providing the appropriate message to the audienceSupporting peers. Mentoring junior infrastructure engineers and contributing to a cohesive team 

 

Desirable:

 

Educated to degree level in a related technology or engineering field, or relevant industry experienceAzure Based CertificationOther relevant professional IT CertificationsExperience of working in a global organization 

 

Personal Attributes:

 

Passionate about technology and learning.Ability to balance demands and priorities and think clearly under pressure.Attention to detail and a focus on quality.Excellent conflict resolution, communication, and collaboration skills.Logical and analytical approach to solving problems.