Position Summary
The Senior IT Solutions Architect is responsible for identifying and understanding customer requirements to successfully integrate IL's IT Solutions. This includes, but is not limited to, connectivity, interfacing, cybersecurity and workflow starting with pre-sale to go-live by providing technical leadership, expertise and guidance related to the workflow design, and implementation of these solutions to enable business objectives. Generates design to address customer needs; work with appropriate stakeholders to ensure Implementation team understands requirements and delivers successful solutions.
Key Accountabilities
Essential Functions:
Provides pre-sale consulting, design, implementation and go-live support to current and potential customers Performs detailed analysis of customer clinical and IT environment to understand workflow and functionality to determine configuration needs Collaborates with Sales & Applications Consultants to design customer solutionsPlans, creates, designs and presents IT solutions workflows, network architecture diagrams, drawings, and visual communication(s) to customers and internal stakeholders for review and approvalServes as voice of the customer liaison with internal stakeholdersProvides escalated on-site support as requested by IT Solutions ManagerProvides Project Management support during solution implementationResponsible for ensuring all security clearances and documents are completed and provided to customers within defined timeframeUnderstands gaps, proposes mitigation plans, and escalates as required to ensure complete customer satisfactionEnsures designs are in compliance with all regulatory policies, procedures and recordsIdentifies opportunities to streamline and create more effective tools and processes and drives change.Provides technical leadership, consulting and direction to the Solutions Architect team. Maintains technical competency with market changes; researches and recommends training courses webinars, podcasts etc.Secondary Functions:
Other duties and responsibilities as assigned by IT Solutions ManagerInternal Networking/Key relationships
To be determined based on department needs, to include interactions such as:
Skills & Capabilities:
The ideal candidate for this position will exhibit the following skills and capabilities:Strong interpersonal and communication skills, both verbal and writtenAbility to author documents, diagrams, and presentationsAbility to communicate across all levels of an organization (C-level to support level staff). Comfortable communicating with and influencing customers, internal teams, and senior leadershipAbility to work in a regulated environmentAbility to work under own initiative /self-motivatedDemonstrated ability to solve complex technical challengesAdaptability; ability to manage workload and competing priorities Highly Collaborative; ability to work cross-functionally, with multi-disciplined teams
Minimum Knowledge & Experience required for the position·
Education:Bachelor's degree in Information Technology, Computer Science or Engineering required or equivalent experience in lieu of a degree will be considered. Experience:
Minimum of seven years' experience in customer facing/support role within medical device or healthcare field Experience implementing complex IT Solutions requiredExpert knowledge of clinical/healthcare IT environmentsProject Management experience desirable. Additional Skills/Knowledge:
Expert knowledge of cybersecurity, keeps current within industry trends and mitigation, preferredExperience with industry relevant interface technologies and protocols such as: Interface Engines, IT Security, Connectivity, Databases, ADT /POCT DevicesLanguage: Fluency in English required
Travel requirements:
Up to 50% of time
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