IT Technical Support – Join Marsh - the world's leading risk advisory and insurance brokerage firm

With over 45,000 employees across 130 countries, we empower Denmark's largest companies to navigate risks and seize business opportunities through our unrivaled expertise in risk management and insurance consulting. We are app. 150 colleagues in Denmark, eager to welcome you to our great organization.

As Senior IT Support Analyst you are on-site support to all our great colleagues and based in our modern facilities in Nordhavn. You will report to the Manager of the IT Support Team located in Sweden.

Please ensure that when applying, your CV & application is in English.

What you can expect:

Cutting-edge Technology: Work with a wide range of systems and applications, including Microsoft 365, ServiceNow, MoveWorks, Nexthink, Zoom and other Cloud based Technologies to support our local, Nordic, and global operations.

Collaborative Environment: Join forces with our Nordic teams to provide exceptional IT support to our local users in Denmark, ensuring smooth operations and seamless user experiences.
 

Diverse Responsibilities: From provisioning and maintaining workstations to managing mobile phones, you'll have a diverse range of tasks that keep you engaged and challenged.
 

Technical Excellence: Participate in technical operations and troubleshooting, leveraging your broad IT knowledge and familiarity with ITIL processes to deliver top-notch solutions.
 

Service-Oriented Mindset: As a customer-centric professional, you'll excel in communicating with users, providing timely assistance, and maintaining a calm and focused approach even in high-pressure situations.

What you will be rewarded with:

Collaborative and inclusive work environment that values ​​diversity and innovationContinuous learning and development opportunities to improve your skills and advance your career.Competitive compensation and pension schemeGlobal network of professionals providing opportunities for growth and mobility
 

We will rely on you to:

On-site support to our local colleagues in Denmark, primarily in Nordhavn but also our Aarhus officeOn- and off boarding of colleaguesPrepare / maintain PC workstations.Administer and prepare mobile devices.Maintenance and operation of copy/print, local backup, and other operating systemsParticipate in technical operational tasks, including troubleshooting.Work with our Service Desk and asset management systems.Carry out any other ad-hoc tasks as and when required.

What you need to have:

Speaks and understands English at a high level and can communicate in the Nordic languagesA minimum of 5 years’ experience in a similar role in an international organisationSolid knowledge of software and hardwareKnowledge of Microsoft 365 and Microsoft environment in generalKnowledge of standard operating systems such as Windows 10Knowledge of ITIL processesKnowledge of Copiers, printers, and AV equipmentKnowledge of ServiceNow is a plus.Solid interpersonal skills and service mindsetPragmatic, robust and solution orientated personality
 

What makes you stand out:

Experience with Support/Ticket systems and asset management.

Marsh is the world’s leading insurance broker and risk advisor. With more than 45,000 colleagues advising clients in over 130 countries, Marsh serves commercial and individual clients with data-driven risk solutions and advisory services. Marsh is a business of Marsh McLennan (NYSE: MMC), the world’s leading professional services firm in the areas of risk, strategy and people. With annual revenue of $23 billion, Marsh McLennan helps clients navigate an increasingly dynamic and complex environment through four market-leading businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. For more information, visit marsh.com, and follow us on LinkedIn and X.

Marsh McLennan is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@mmc.com