At Trane Technologies TM and through our businesses including Trane ® and Thermo King ® , we create innovative climate solutions for buildings, homes, and transportation that challenge what’s possible for a sustainable world. We're a team that dares to look at the world's challenges and see impactful possibilities. We believe in a better future when we uplift others and enable our people to thrive at work and at home. We boldly go. **What’s in it for you:** **Be a part of our mission!** As a world leader in creating comfortable, sustainable, and efficient environments, it’s our responsibility to put the planet first. For us at Trane Technologies, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what’s possible for a sustainable world. **Thrive at work and at home:** + **Benefits** kick in on **DAY ONE** for you _and_ your family, including health insurance and holistic wellness programs that include generous incentives – **WE DARE TO CARE** ! + **Family building benefits** include fertility coverage and adoption/surrogacy assistance. + **401K** **match** up to 6%, plus an additional 2% core contribution = up to **8%** company contribution. + **Paid time off,** including in support of **volunteer** and **parental leave** needs. + Educational and training opportunities through company programs along with **tuition assistance** and **student debt support** . + Learn more about our benefits here (https://careers.tranetechnologies.com/global/en/benefits) ! **Where is the work:** This position has been designated as **On-Site.** **Job Summary:** IT Service Operations Senior Support Partner will provide tier III level IT partnership for internal Trane Technologies employees implementing, maintaining and enhancing IT infrastructure. This includes providing technical support, ensuring world-class customer satisfaction, adherence to company policies and enforcing company standards. Candidate will have the opportunity to work alongside Trane Technologies Executive Leadership Teams. Through utilizing ITLT best practices and our ServiceNow platform this position focuses on technologies support and deployment computers, tablets, mobile devices, printers, applications, and handheld scanners. This includes asset management for hardware devices. This role will also participate in IT related projects and deployments as needed. Candidates are required to be onsite in the Davidson campus during normal business hours, as well as occasional after-hours support. **Responsibilities:** + _Technical endpoint support of: computers, tablets, mobile devices, printers, handheld scanners and peripherals_ + Maintain client hardware lifecycle and asset management activities + Provide partnership and support for IT related projects + Complete minor and major incident management + Support application and emerging technology deployment support + Fulfill hardware and software requests + Provide employee training related to employee used hardware and IT processes + Partner with teams on providing continuous improvement, MDI and lean thinking to IT processes, tools and services + Support technical solutions and ensure reliable, secure client endpoint devices. + Ensure that all internal customer inquiries and issues are solved correctly and in a prompt and professional manner. + Partner with our business partners in projects and M&A activities to solution and support the proper strategically secure client endpoint solution per the business’s needs. + Coaches and trains new IT Service Operations Specialist + Key stakeholder in Lean activities + Participates in enterprise root cause analysis and solutioning **Additional Responsibilities:** + Provide IT support to Executive Leadership Teams, ensuring all technical issues are resolved promptly and efficiently + Set up and maintain Executive Leadership Teams computers, ensuring all necessary software and hardware are up-to-date and functioning correctly + Assist with the setup and support of video conferencing systems, ensuring seamless virtual meetings and presentations + Manage and support Executive Leadership Teams mobile devices, including iOS smartphones and tablets, ensuring secure and efficient operation + Maintain a high level of confidentiality and professionalism while handling sensitive information and executive communications + Provide first-line technical partnership for our Executive Leaders, their Executive Assistants and the Advance Manufacturing Team + Take ownership of IT related questions, issues, and requests for our Executive Leaders, their Executive Assistants and the Advance Manufacturing Team + Occasional travel with the Executive Leadership Teams to support applications and IT infrastructure + Collaborate with the Advance Manufacturing Team to assist with the implementation and integration of IT initiatives related to Infrastructure + Represent IT Service Operations as the technical liaison to the Advance Manufacturing Team + Ensure Advance Manufacturing Team initiatives are aligned with current IT initiatives and security posture + Create standard work for IT Support Partners regarding the IT solutions coming from the Advance Manufacturing Team. **Qualifications and Competencies:** + _Bachelor’s or Associate degree in a related IT technical field_ + 10+ years of experience in IT support, with preferably 3-5 years supporting executive or senior management teams + Experience with the ServiceNow platform + Experience with supporting shop floor systems & hardware + Experience with Linux operating systems + Possess an open and innovative mindset with the ability to see opportunities while evaluating challenges + Complete Lean 101 & Lean 102 or equivalent training within 1 year of starting the position + Ability to demonstrate outstanding customer service skills + Demonstrate excellent oral and written communications skills + Ability to demonstrate strong interpersonal skills + Work Independently with minimal supervision + Must have a strong, self-driven personality focused on learning, solutioning and customer service + Ability to diagnose and troubleshoot client devices including computers, tablets, mobile devices, printers, handheld scanners, applications and other employee-based technologies + Ability to demonstrate strong organizational skills + Excellent problem-solving and critical thinking skills + Ability to follow documentation procedures + Ability to demonstrate strong remote troubleshooting support skills + Ability to evaluate priorities and drive effective time management **Compensation:** Disclaimer: This base pay range is based on US national averages. Actual base pay could be a result of seniority, merit, geographic location where the work is performed. **Equal Employment Opportunity:** We offer competitive compensation and comprehensive benefits and programs. We are an equal opportunity employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, pregnancy, age, marital status, disability, status as a protected veteran, or any legally protected status.