HOK is a global design, architecture, engineering and planning firm recognized as the #1 A/E firm by Architectural Record, one of TIME Magazine's Most Influential Firms, and one of the Fast Company's Most Innovative Companies. Our San Francisco firm is seeking a Sr. IT Support Specialist to join their team.  This a hybrid position based in the San Francisco office (One Bush Street) located in a historic office building in the heart of the financial district.  

As a Sr. IT Support Specialist at HOK, you will be responsible for providing Tier 2 technical support to our system users.  If you are experienced and enjoy working on a variety of computer equipment, including servers, switchgear, wireless access points and 3D printers, then this role is for you.  Other responsibilites and duties include, but are not limited to, 

Monitor the helpdesk system for timely closure of tickets, and provide an escalation path for unresolved helpdesk tickets.  Oversee the daily performance of computer systems and peripheral equipment. Observe, escalate and/or correct system problems. Verify employee equipment is set up correctly including hardware and software installation. Maintain and verify the accuracy of account and inventory records and take remedial action as needed. Study technical manuals and confers with users to resolve problems. Work closely with product vendors and managers to service major hardware/software problems and defects.  Train users in the proper use of hardware or software, including new hire IT orientation. Confer with general staff and management to establish requirements for new systems or modifications. Demonstrate continuous effort to improve operations, decrease turnaround times and provide quality customer service. Periodic after-hour and weekend help desk functions. Takes personal responsibility for fostering a green workplace through sustainable work practices.