Requisition Number: 99891
Senior IT Support Technician
Insight at a Glance
14,000+ engaged teammates globally #20 on Fortune’s World's Best Workplaces™ list $9.2 billion in revenue Received 35+ industry and partner awards in the past year $1.4M+ total charitable contributions in 2023 by Insight globally
Now is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
As a Senior IT Support Technician, you will provide day-to-day hands-on and remote end-user support with a high degree of customer satisfaction and technical expertise. You will troubleshoot complex end-user hardware, software, application, mobile device, and peripheral problems.
Job Location: Onsite Day 1. Portland, OR 97204
Along the way, you will get to:
Work as part of the IT infrastructure end-user support and engineering team. Provide technical support for end-user hardware, software, mobile devices, and peripherals. Respond to requests and problems including installing, monitoring, diagnosing, repairing, maintaining, and upgrading all hardware and software to ensure optimal workstation performance Execute new hire and termination processes including imaging, deployment, equipment returns, and replacements. Maintain an accurate inventory of all unassigned, deployed, retired, and disposed of hardware and peripherals. Participate in root cause analysis on recurring tickets and identify opportunities for automated remediation. Oversee and ensure IT readiness for office relocations and new setups. Responsible for the maintenance and upkeep of branch office computer rooms, networking closets, and local site servers. Valid driver’s license and a personal vehicle. Mileage is reimbursed at the IRS rate. Willing to work out of standard work hours; this position is eligible overtime with pre-approval. Might be required to travel occasionally to the other offices in the region Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.
What we’re looking for
• Minimum experience of 3 years in a similar support role in a corporate environment.• White Glove customer service skills and a high sense of urgency.
• Highly proficient in troubleshooting with Windows 10 and 11.
• Advanced level troubleshooting experience in Microsoft products like OneDrive, Outlook, Teams, Office etc.
• Knowledge and experience in Microsoft Azure at a desktop support level. Candidates with Microsoft AZ-900 and AZ-104 certifications are preferred.
• Experience with ticketing systems preferably ServiceNow.
• Experience in supporting users remotely via remote-in tools (preferably Bomgar/BeyondTrust) and MS Teams while working on issues with remote users.
• Experience with troubleshooting and setting up MFA on mobile devices (iOS, Android).
• Experience in secure Client PC connectivity - ethernet, TCP/IP, VPN, and virtual servers.
• Experience in basic troubleshooting of networking with Meraki preferred.
• Knowledge of File server and File Sharing systems, and SFTP applications.
• Familiarity with troubleshooting VPN issues (preferably Windows VPN client).
• Outstanding written and verbal communication skills.
• Identifies and resolves problems promptly, gathers and analyzes information skillfully, and maintains confidentiality.
• Knowledge of EcoStruxure APC UPS monitoring tool preferred.
• Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adapts to changes in the work environment manages competing demands.
Physical Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily, the candidates must be able to sit for extended periods, use hands and fingers with dexterity for keyboarding, occasionally lift and move equipment up to 20-50 pounds, stand, walk, bend, reach, and have good close-up vision to work with computer component
What you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
But what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you!
The position described above provides a summary of some the job duties required and what it would be like to work at Insight. For a comprehensive list of physical demands and work environment for this position, click here.
Insight is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, sexual orientation or any other characteristic protected by law.
Posting Notes: Portland || Oregon (US-OR) || United States (US) || IT Infrastructure & Support || None || US - Portland, OR ||