Reporting to the Global Manager, IT Corporate Systems (US), this role will play an integral role in sharing local requirements with their global team members, to then assist with the design and implementation of Newfold standard solutions. This role will be approximately 60% hands-on and 40% communication and leadership.
Who we are.
Newfold Digital is a leading web technology company serving millions of customers globally. Our customers know us through our robust portfolio of brands. We have some of the industry's most prominent and storied go-to-market brands, including Bluehost, HostGator, Domain.com, Network Solutions, Register.com and Web.com. We help customers of all sizes build a digital presence that delivers results. With our extensive product offerings and personalized support, we take pride in collaborating with our customers to serve their online presence needs. The strength of our company lives in the intersection of our people, our customers, and our brands.
What you’ll do & how you’ll make your mark.
Provides focused attention on commercial cloud business applications and back-office systems projects to enable reliability and manageability of all corporate server environments.
Ticket management - ensure all ticket requests are maintained within our global ServiceNow instance, adhering to ITIL methodology, Identifies opportunities for systems and process improvements.
Meets weekly/monthly with local business teams, identifying any IT areas of improvement or recurring issues.
Collaborate with local business departments to align IT strategies with overarching business goals, fostering seamless integration and optimal performance across the organization.
Mentors and assists local IT team members with knowledge gaps and escalations.
Ability to isolate, identify patterns, and troubleshoot application and systems issues and drive initiatives to ensure future avoidance.
Researches and recommends new technologies to support varying business needs. Can effectively communicate topics of a technical nature to a diverse audience.
Who you are & what you’ll need to succeed.
Minimum 5 years of experience in an IT System Administrator role
Certified in at least one core technology (i.e. Microsoft, VMware).
Bachelor's degree in computer science or related engineering field of study.
Windows and Azure server administration
Active Directory, Azure AD, AD Sync, as well as Group Policy management
Administration of DNS, DHCP servers
Networking knowledge & understanding of routing, vlans and IP addressing
Office 365, Exchange Online, Teams management
Azure Security Center, Application Security, O365 policies
Identity Management, Single Sign on (SAML), certificate management
Virtualization, Vmware, HyperV, Azure
Scripting in Powershell, MsGraph
Knowledge and working experience of ITIL methodology.
Experience supporting a Cloud contact center such as Genesys Cloud using both voice and digital channels for Customer Support and Sales agents
Cloud CRM such as Pega or Salesforce for Customer Support and Sales agents
Azure Domain Services
Amazon Web Services (AWS) - Cloud Computing Services
Linux server administration CentOS 6,7, Ubuntu - basic level
Self-manage priorities in ITIL and Incident based
Microsoft Intune – Enterprise Management Suite
Server EndPoint Protection, Defender ATP, Tanium.
Logging using both native and external i.e. LogRhythm, nxlog, Grafana
RDS/VDI management and administration, as well as VDI for Call Center Agents, is preferred.
Auditing and controls, SOX, PCI, ISO
Scripting in Perl, or Python
Why you’ll love us.
Work-life balance. Our work is thrilling and meaningful, but we know balance is key to living well.
We celebrate one another’s differences. We’re proud of our culture of diversity and inclusion. We foster a culture of belonging. Our company and customers benefit when employees bring their authentic selves to work. We have programs that bring us together on important issues and provide learning and development opportunities for all employees. We have 20 + affinity groups where you can network and connect with Newfolders globally.
We care about you. We are a family, and we care about you and your family’s physical and mental health by providing competitive HMO benefits – 175k MBL with two free dependents upon regularization! We also give out Punctuality Bonus, Generous Vacation policy, and much more!
Where can we take you? We’re fans of helping our employees learn different aspects of the business, be challenged with new tasks, be mentored, and grow their careers. Unfold new possibilities with #teamnewfold!
This Job Description includes the essential job functions required to perform the job described above, as well as additional duties and responsibilities. This Job Description is not an exhaustive list of all functions that the employee performing this job may be required to perform. The Company reserves the right to revise the Job Description at any time, and to require the employee to perform functions in addition to those listed above.