Overview Ardent Health Services (AHS) is a national health care services company headquartered in Nashville, TN. Through its subsidiaries, Ardent owns and operates nearly 200 sites of care. Our subsidiaries own and operate hospitals and multispecialty physician practices in six states. Ardent includes 30 hospitals, 4,423 patient beds, 23,000 employees, and 1,700 employed physicians. Within the industry, we are noted for recognizing that every hospital is as unique as the community it serves. This in-depth understanding of how health care works at the local level is one of our great strengths. POSITION SUMMARY The Senior IT Systems Analyst, Epic Patient Access is responsible for the development, configuration, continuous improvement and support for hospital system applications, primarily Patient Access, which includes Cadence, Prelude, Grand Central as well as Referrals, Welcome and Real Time Eligibility. The analyst will routinely perform in-depth analysis of workflows, data, and technical documents associated with the application area. The analyst will design, build, test, install and maintain solutions related to assigned applications. Responsibilities Translate best practices in Patient Access Revenue Cycle into application and workflow designs. Analyzes application release notes and technical specs to identify impact and opportunities; plans and executes on new functionality in upgrades. Evaluates current state processes and identifies gaps to future state goals related to IT application utilization. Provides ongoing analysis, technical and functional support for systems throughout the organization. Independently manages assigned project tasks to remain on track with timelines; proactively communicates risks, delays and issues. Demonstrates ability to communicate information to internal and external customers in a clear and concise manner and delivers difficult/sensitive information tactfully. Represents application area in operational meetings at corporate, service line and facility levels. Mentors teammates in application design and support. Leads testing efforts and ensures issues are identified, tracked, reported on and resolved in a timely manner. Participates in business continuity planning and assists with the development of disaster recovery measures. Participates in after-hours support On-Call rotation. Qualifications Education & Experience: BA/BS degree or equivalent. 4 years of experience in applicable business area (clinical, operational or IT systems support). Epic certification in Grand Central and Prelude required. Epic certification in Cadence strongly preferred. Experience with Referrals and Welcome preferred. Experience in data analysis and report generation with Patient Access Revenue Cycle. 3 years of experience working within Information Technology implementing and supporting applications, preferred. Experience working in a healthcare environment, Patient Access, Revenue Cycle informatics or healthcare IT, preferred. Experience with regulatory reporting and regulatory requirements in applicable clinical area, preferred. Knowledge, Skills & Abilities: Knowledge of Patient Access Revenue Cycle and best practices. Proven ability to understand business issues and objectives as well as the ability to translate them into application solutions. Strong understanding in the areas of application technology and system design. Basic project management skills (ability to lead meetings, prioritize, resolve conflicts, maintain issues list, manage project plan). Excellent oral and written communication skills.