Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.

 

Technical support to end users on various technical issues and problems related to Digital applications in production.

 

IT Support Analyst will provide Level 3 Technical support to end users on various technical issues and problems related to Digital applications. The candidate is responsible for responding to, documenting and resolving service tickets within defined SLA. The candidate must have excellent problem-solving skills in order to diagnose, evaluate and resolve complex problem situations, or when appropriate, escalate or route them to appropriate IT staff members.

 

The Support Analyst will also perform root cause analysis, develop checklists for typical issues and recommend procedures and controls for problem prevention.

 

Primary Responsibilities:

Identifying, troubleshooting and providing solution for production incidents of moderate to high complexity. Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services Interface/co-ordinate with L1, L3 and other technical and non-technical support groups, provide assistance and guidance as required Analyze and document user/application requirements Root cause analysis of problems/issues reported by clients/members Capable to communicate across multiple teams on day-to-day support operations Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Required Qualifications:

5+ years of experience in SQL, Java/J2EE, Webservices, Springboot, Microservices, Azure/AWS 5+ years of experience in Service Now, SOAP UI, Splunk/SplunkO, SQL Developer, Rally (preferable) Solid background in analyzing document requirements related to project/application Proven troubleshooting skills to work on member issues and finding their root cause Proven excellent communication skills to collaborate with Technical/Business teams Proven good team player Proven eagerness to work-upon/learn new applications and tools Proven capability to understand/learn without much external help

 

Preferred Qualifications:

Functional knowledge of Member Portal/Mobile applications Pharmacy Benefit Management knowledge Knowledge of Healthcare Domain

 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

 

 

Diversity creates a healthier atmosphere: Optum is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

 

Optum is a drug-free workplace. © 2024 Optum Global Solutions (Philippines) Inc. All rights reserved.

 

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