We are growing! We are currently looking to hire a Senior Key Account Manager for our office in China!

Who we are:

Founded in 2006, our story started with two entrepreneurs. Today, we’re proud to be a global business. From Shanghai to Paris, we have 12 offices and operate across four continents in 70 countries. We are home to over 160 professionals from around the world, working together to serve more than 200 luxury clients.

At CXG, we love to evolve, elevate, and transform experiences while bringing brand promises to life. We offer strategic solutions that impact performance and elevate the customer experience of some of the world’s most iconic premium and luxury brands.

What you will be doing:

You will join a dynamic and fast-paced environment and work closely with our global teams to develop strong and long-lasting relationships with strategic and complex clients, managing a team of CSA, Sr CSA & CSM, partnering with internal teams and delivering insightful, impactful client presentations to executive and board level stakeholders.

KEY RESPONSIBILITIES:

Team Management:

Manage a team of CSA/Senior CSA & CSM Create a healthy, positive and effective team environment Provide clarity on team’s performance and how individual goals align with CXG’s strategy. Develop the team by imparting knowledge, skills, and experience to others Lead by example on CXG principles, integrity and professionalism and ensure own team is complying with the company’s policies, guidelines, and standards Assess and ensure that HR resources are calibrated to meet business needs Implement the local strategy in alignment with the Group’s long-term ambition Ensure the success of onboarding new team members

Customer Success:

Manage strategic and complex accounts Partner with luxury and premium brands to help them transform and drive business impact through customer experience. Maintain and nurture the client portfolio by offering white glove service and added value. Make insightful and engaging face-to-face presentations to C-level executives. Take responsibility for solving customer challenges

Operations:

Partner internally with members of our international teams to develop new solutions, guidelines, methodologies. Work closely with stakeholders and internal departments.