Individually we are people, but together we are Aviva. Individually these are just words, but together they are our Values – Care, Commitment, Community, and Confidence.
 

We're currently looking for a Senior Claims Leader to lead a team of examiners and large loss file handlers.
 

Are you passionate about leading people, property claims, continuous improvement to make things easier for our people/customers while balancing risk controls and indemnity/expense control of large loss or examined files?
Read on!

What you'll do:

Accountable for the leadership of a team of property file handlers including handling large loss claims and the delivery of the business unit outcomes including customer, people, and financial performance

Create an environment for people to do the best work of their lives & build capability across the team to support desired career progression along with meeting today and future business needs

Identify and improve system conditions and remove waste work that impact the service for our customers, the environment for our people and our financial performance

Create, re-engineer, optimize, introduce, enforce, and monitor current and proposed claims standards/best practices, risk and compliance standards, functional training curriculum content and functional claims project management

Identify and effectively manage the operational risks Aviva is exposed to because of the team’s output

Be a role model of our Aviva Values and lead consistently with our leadership culture (People, Business & Innovation)

Communicate effectively with confidence, curiosity, courage and in a collaborative manner creating a clear vision of the outcomes we require and how our people will contribute to achieve those.

Key Accountabilities:

Provide oversight and authority to ensure accurate indemnity spend on Aviva’s most complex and high-value property claims, with a significant focus on commercial claims

Responsible for all customer outcomes, financial performance and risk management of large loss files managed within the team

Identify new and emerging risks and through action eliminate, mitigate, or minimize. Understand, apply risk management controls proportionately and handle compliance. Monitor data to identify and report on any suspicions of fraud or financial irregularities

Performance management of team to close areas of opportunity and/or support them in their career development/progression and broader succession plans

Support and create alignment with other business units or teams e.g. recovery,  underwriting, complaints, to name a few

Leverage data insights and the expertise of file handlers to identify opportunities to improve performance, customer experience and financial outcomes – while managing team capacity, capability and optimizing resources through creative, solution-orientated approaches.

Lead and inspire an engaged team while fostering a culture of ownership, agility, transparency, inclusion, curiosity, and respect

Lead change initiatives for the team

What you'll bring:

You have a post-secondary education and a CIP/FCIP designation.

An comprehensive understanding of end-to-end large loss property loss claims and use that knowledge to help your team to troubleshoot issues and build capability.

Previous leadership experience in the insurance industry is an asset.

Strong performance management skills and demonstrated ability to develop capability.

You have continuous improvement experience or have studied it.

You have excellent communication skills and can engage, advocate and influence others at all levels of the organization.

You are technically savvy and have experience as a large loss adjuster or large loss examiner.

You are an analytical problem solver and can use that ability to gain insight from data to improve the performance of your people

You are curious and creative

Strong critical thinking and problem-solving skills

What You’ll Get:

Please note that individual salary is determined by factors such as job-related knowledge, skills and experience, as well as internal equity.

Compelling rewards package including base compensation, eligibility for annual bonus, retirement savings, share plan, health benefits, personal wellness, and volunteer opportunities.

Outstanding Career Development opportunities.

We’ll support your professional development education.

Competitive vacation package with the option to purchase 5 extra days off per year

Employee driven programs focused on gender, LGBTQ+, origins, diversity and inclusion

Corporate wellness programs to support our employees’ physical and mental health

Please note that we may use AI tools to help us through the recruitment process. This is an existing position which has been posted both internally & externally.
 

Aviva Canada has an accommodation process in place to provide accommodations for employees with disabilities. If upon commencement of employment you require a specific accommodation because of a disability, please contact your Talent Acquisition Partner so that an appropriate accommodation can be arranged. This process applies throughout your career with Aviva Canada.

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