You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.

American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and integrated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements.

GCS Control Management team aims to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

Purpose of the Role:

As a part of First Line of Defense, the candidate will be responsible to monitor the customer facing interactions in line with AEMP 88 and GCS Business Conduct Policy requirements and support the effective functioning of Business Conduct program

How will you make an impact in this role?
Key Responsibilities:

Ensure effective and appropriate Business Self-Testing, validation, and documentation of review activities for risk programs and controls according to standards and other all applicable policies

Proactively anticipate and identify issues and control deficiencies through testing various channels of communication (including Calls, Emails, LinkedIn and Notes notations), assessing the impact of each and collaborating with business partners to develop and implement appropriate mitigating actions

Support client signing / relationship-based testing with the endeavor to monitor the entire sales journey including all interactions and activities logged by Customer facing colleague.

Monitor activities to ensure deadlines and commitments are met concerning end-to-end process monitoring, risk assessment, program documentation, testing plans, reporting, and action plans.

Ensure compliance to Policies, Standard Operating Procedures, and American Express Compliance standards with respect to documentation, testing, and certification of GCS business monitoring and testing.

Collaborate and consult with Colleagues, Internal Partners and key control teams both within the lines of business and across the organization, to promote a well-controlled environment.

Critical Factors to Success:

Demonstrated willingness to take initiative and act decisively.

Creative mind that is not afraid of thinking differently to solve complex problems that have regulatory or compliance requirements.

Effectively works independently within a team construct, while supporting teamwork and achievement of team objectives.

Proven ability to effectively interact with all levels across the organization including business and control partner leadership.

Strong written and oral communication skills coupled with solid presentation skills. This includes the ability to take analyze large sets of data concisely and convey messages to leadership and peers. In addition, strong knowledge to build reports, dashboards and metric reporting is desired.

Minimum Qualifications

A minimum of 2 years relevant experience required which may include: internal control/operational risk, internal auditing, or related experience in the financial services/banking industry.

Minimum Qualifications: Bachelor’s degree in commerce, strongly preferred.

Knowledge of Operational Risk Management, Operational Risk Events and PRSA or Business Self-Testing will be an added advantage.

Functional Skills/Capabilities:

·        Candidates with knowledge and understanding of Conduct risk, and Business self-testing will be given preference.

·        Good knowledge MS Office Skills

·        In depth knowledge of American Express products, procedures and policies.

Knowledge of Platforms:

Microsoft Office, BCMA, Outreach, One Force, Sales Force, SharePoint is preferred

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries  Bonus incentives  Support for financial-well-being and retirement  Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)  Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need  Generous paid parental leave policies (depending on your location)  Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)  Free and confidential counseling support through our Healthy Minds program  Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.