About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Northern Trust is looking for an experienced and detail-oriented Change Manager to oversee the change management process for our UNIX, Linux, Windows, and VMware environments.

The successful candidate will be responsible for ensuring that all changes to our IT infrastructure are properly assessed, planned, implemented, and reviewed, minimizing risk and maximizing value to the business.

JOB RESPONSIBILITIES

Change Strategy and Policy:Develop and maintain a comprehensive change management strategy aligned with ITSM frameworks and financial industry best practicesParticipate in the creation and update of change management policies and procedures for all platform teamsAttend and represent all distributed Platform teams changes at the Change Advisory Board (CAB)Attend and represent all distributed Platform teams changes at the Major Events Advisory Board (MEAB)Attend and represent all distributed Platform teams changes at the Weekly Infrastructure Change ReviewChange Request Management:Oversee the entire change lifecycle, from submission to closureReview and classify change requests based on risk, impact, and urgencyEnsure proper documentation of all changes in the ITSM toolRisk Assessment and Mitigation:Conduct thorough risk assessments for proposed changes across all platformsAssist in the development of risk mitigation strategies and rollback plansEnsure compliance with financial industry regulations (e.g., SOX, GDPR, PCI DSS)Change Scheduling and Coordination:Manage the change schedule to minimize disruption to financial operationsCoordinate change windows with business units, considering peak transaction periods, moratoriums and major eventsManage dependencies between changes across different platformsStakeholder Management and Communication:Develop and execute communication plans for all platform changesLiaise with various stakeholders, including platform teams, application owners, and senior managementConduct pre-implementation and post-implementation briefingsChange Implementation Oversight:Monitor change progress and ensure adherence to approved plansMake go/no-go decisions for critical changesCoordinate with platform teams during change executionPost-Implementation Review and Reporting:Conduct post-implementation reviews (PIRs) for significant changesAnalyze change success rates and identify areas for improvementProvide plans for any failed change to ensure that there are no repeat occurrencesCompile and distribute change reports to managementContinuous Improvement:Regularly review and update change management processesReview change trends for templating opportunities and implement templatingImplement automation to streamline change processes where possibleStay updated on best practices for change management in UNIX, Linux, Windows, and VMware environmentsParticipate in creation and follow through on any change health plans as appliesIncident and Problem Management Interface:Coordinate with Incident and Problem Management teams to handle changes resulting from major incidents or recurring issuesCompliance and Audit Support:Maintain comprehensive records of all changes for audit purposesPrepare reports and documentation for internal and external auditsEnsure change processes meet regulatory requirements specific to financial institutionsTraining and Knowledge Transfer:Develop and deliver training programs on change management processesFacilitate knowledge sharing sessions between different platform teamsVendor and Third-Party Management:Coordinate with vendors for changes related to UNIX, Linux, Windows, and VMware systemsEnsure third-party changes adhere to the institution's change management processes

QUALIFICATIONS

As a partner at Northern Trust, you must actively manage and mitigate risk and act with integrity. In accordance with our core values of service, integrity, and expertise, you are expected to:

Adhere to all applicable risk management programs, policies, and procedures.Complete all mandatory training by the deadline.Understand how your behavior could expose Northern Trust, its clients, and financial markets to different types of risk.Ensure that Northern Trust or its clients are not exposed to inappropriate or excessive risk.Escalate any risk concerns, including those resulting from mistakes / errors to a manager or business unit risk officer.Exercise diligence regarding cyber-securityCooperate with internal control functions (including first-line Control, Risk, Compliance, Audit, self-assigned, etc.) and applicable regulatory bodies.Avoid conflicts of interest or behaviors that might produce unfair outcomes for Northern Trust or its clients or damage the integrity of financial markets.

REQUIRED EXPERIENCE

Bachelor's degree in Computer Science, Information Technology, or related field7+ years of experience in IT operations, with at least 5 years focusing on change managementStrong understanding of UNIX, Linux, Windows, and VMware environmentsIn-depth knowledge of ITSM frameworks (e.g., ITIL)Experience with ITSM tools (e.g., ServiceNow, BMC Remedy)Excellent project management and organizational skillsStrong analytical and problem-solving abilitiesOutstanding communication and interpersonal skills

KEY COMPETENCIES

Strategic thinking and planningRisk assessment and managementStakeholder managementConflict resolutionDecision-making under pressureAttention to detailAdaptability and flexibilityContinuous improvement mindset

WORK SCHEDULE

Full-time position, typically Tuesday to Saturday - 3 days a week in the officeMay require occasional evening and weekend work for critical changesOn-call rotation may be required for emergency changes

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.