**About Lumen** Lumen connects the world. We are igniting business growth by connecting people, data and applications – quickly, securely, and effortlessly. Together, we are building a culture and company from the people up – committed to teamwork, trust and transparency. People power progress. We’re looking for top-tier talent and offer the flexibility you need to thrive and deliver lasting impact. Join us as we digitally connect the world and shape the future. **The Role** This Senior Lead Software Development Engineer role is tailored for a ServiceNow Administrator with strong platform expertise and a passion for growing into a development-focused career. You will support ServiceNow platform operations, contribute to integration efforts, and collaborate across teams to implement scalable solutions. This role offers opportunities to expand development skills while maintaining platform health and administrative excellence. **Location** This is a remote opportunity open to candidates located anywhere in the U.S. **The Main Responsibilities** + Perform core ServiceNow administration tasks including instance cloning, security configuration, user and role management, and platform setup. + Manage update set promotion across development, testing, and production environments. + Apply patches and maintain ServiceNow instances to ensure stability, performance, and compliance. + Support ServiceNow platform health through proactive monitoring and maintenance. + Collaborate with cross-functional teams to support administrative functions and ensure smooth operations. + Assist in designing and implementing integrations between ServiceNow and external systems. + Contribute to building and maintaining bi-directional integrations using tools such as IntegrationHub, MID Servers, Scripted REST APIs, and REST Messages. + Troubleshoot platform issues, including investigating errors and anomalies, often requiring analysis and resolution within ServiceNow configurations and workflows. + Participate in integration efforts using technologies like APIGEE and Kafka, with mentorship and guidance from senior developers. + Document platform configurations and integration workflows. + Engage in continuous learning to grow ServiceNow development capabilities. **What We Look For in a Candidate** + 5+ years of hands-on ServiceNow administration experience. + Familiarity with ServiceNow development concepts and eagerness to grow into a developer role. + Experience or familiarity with diagnosing and resolving issues in ServiceNow environments, including error tracing and platform debugging. + Solid understanding of REST APIs, OAuth, and web technologies. + Expertise in JavaScript is required + Expertise in ServiceNow’s scoped applications is a plus. + Experience with MID Server setup and configuration. + Strong knowledge of ServiceNow’s data models and CMDB. + Experience in the ServiceNow CSM and FSM modules. + Strong problem-solving skills and attention to detail. + Ability to collaborate effectively across teams. + Ability to mentor new and aspiring ServiceNow Administrators + Ability to obtain United States Security Clearance upon hire. **Compensation** This information reflects the anticipated base salary range for this position based on current national data. Minimums and maximums may vary based on location. Individual pay is based on skills, experience and other relevant factors Location Based Pay Ranges: $129,639 - $172,852 in these states: AL, AR, AZ, FL, GA, IA, ID, IN, KS, KY, LA, ME, MO, MS, MT, ND, NE, NM, OH, OK, PA, SC, SD, TN, UT, VT, WI, WV, and WY. $136,121 - $181,494 in these states: CO, HI, MI, MN, NC, NH, NV, OR, and RI. $142,603 - $190,137 in these states: AK, CA, CT, DC, DE, IL, MA, MD, NJ, NY, TX, VA, and WA Lumen offers a comprehensive package featuring a broad range of Health, Life, Voluntary Lifestyle benefits and other perks that enhance your physical, mental, emotional and financial wellbeing. We're able to answer any additional questions you may have about our bonus structure (short-term incentives, long-term incentives and/or sales compensation) as you move through the selection process Learn more about Lumen's: + Benefits (https://jobs.lumen.com/global/en/benefits-statement) + Bonus Structure \#LI-Remote Requisition #: 339549 **Background Screening** If you are selected for a position, there will be a background screen, which may include checks for criminal records and/or motor vehicle reports and/or drug screening, depending on the position requirements. For more information on these checks, please refer to the Post Offer section of our FAQ page (https://jobs.lumen.com/i/global/en/faqs) . Job-related concerns identified during the background screening may disqualify you from the new position or your current role. Background results will be evaluated on a case-by-case basis. Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. **Equal Employment Opportunities** We are committed to providing equal employment opportunities to all persons regardless of race, color, ancestry, citizenship, national origin, religion, veteran status, disability, genetic characteristic or information, age, gender, sexual orientation, gender identity, gender expression, marital status, family status, pregnancy, or other legally protected status (collectively, “protected statuses”). We do not tolerate unlawful discrimination in any employment decisions, including recruiting, hiring, compensation, promotion, benefits, discipline, termination, job assignments or training. **Disclaimer** The job responsibilities described above indicate the general nature and level of work performed by employees within this classification. It is not intended to include a comprehensive inventory of all duties and responsibilities for this job. Job duties and responsibilities are subject to change based on evolving business needs and conditions. In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information. Please be advised that Lumen does not require any form of payment from job applicants during the recruitment process. All legitimate job openings will be posted on our official website or communicated through official company email addresses. If you encounter any job offers that request payment in exchange for employment at Lumen, they are not for employment with us, but may relate to another company with a similar name. **Application Deadline** 08/26/2025