Title: Senior Lead Software Engineer - 109386 Primary Location: India (IN) - Karnataka - Bangalore Job Grade: 08 Employee Referral Bonus: Referral Bonus will be provided as per Company's policy. **Duties:** + Design and Development: Design, develop, and implement IT Asset Management (ITAM) and Configuration Management Database (CMDB) solutions on the ServiceNow platform. + Customization and Configuration: Customize and configure ServiceNow ITAM and CMDB applications, including asset discovery, asset tracking, contract management, software license compliance, and configuration item (CI) relationships. + Integration: Integrate ServiceNow ITAM and CMDB with other ServiceNow modules and third-party systems. + Development and Maintenance: Develop and maintain workflows, business rules, UI policies, client scripts, and other ServiceNow components. + Requirement Analysis: Collaborate with stakeholders to gather and analyze requirements, ensuring solutions align with business objectives. + Quality Assurance: Perform unit testing, system testing, and support user acceptance testing (UAT) to ensure quality and functionality. + Technical Support: Provide technical support and troubleshooting for ITAM and CMDB-related issues. + Documentation: Create and maintain technical documentation for developed solutions. + Continuous Learning: Stay updated with the latest ServiceNow features, best practices, and industry trends related to ITAM and CMDB. **Required:** + Strong experience with ServiceNow development, including scripting (JavaScript), workflows, business rules, UI policies, and client scripts. + Proven experience in developing and implementing IT Asset Management (ITAM) and Configuration Management Database (CMDB) solutions within ServiceNow. + Solid understanding of ITAM and CMDB processes and best practices. + Experience with ServiceNow ITAM and CMDB modules, including asset discovery, asset tracking, contract management, software license compliance, and CI relationships. + Integration experience with ServiceNow and third-party systems using REST/SOAP APIs. + Strong problem-solving skills and the ability to troubleshoot technical issues. + Excellent communication and collaboration skills to work effectively with stakeholders and team members. + Ability to manage multiple tasks and projects simultaneously, meeting deadlines and delivering high-quality results. **Desired:** + ServiceNow Certified System Administrator (CSA) and/or Certified Implementation Specialist (CIS) – ITAM and/or CMDB. + Experience with other ServiceNow modules such as IT Service Management (ITSM) + Knowledge of ITIL processes and best practices. + Familiarity with Agile development methodologies. + Experience with ServiceNow reporting and dashboard creation. + Understanding of software asset management (SAM) and hardware asset management (HAM). + Experience with data migration and data transformation within ServiceNow. **Education:** + Bachelor’s degree in Computer Science, Information Technology, or a related field. + Minimum of 8-10 years of experience in ServiceNow development and IT Asset Management (ITAM) and Configuration Management Database (CMDB). **This Position will be posted till 21st February 2025.**